Business solutions for multinational companies

We typically start with our proven three-step approach: 1. Diagnosis, 2. Analysis, 3. Implementation.

The first phase is designed to understand your requirements. To do this, we work with your business and IT stakeholders to gain an overview of your current situation, your goals, and your priorities. We examine your processes at a functional level – independent of existing systems – and identify the areas that are truly relevant for your project. Based on this, we create a structured overview of your core processes,

along with a clearly defined project scope, priorities, and effort estimates.

Phase 2 involves an in-depth analysis, essentially the detailed planning. In joint workshops with your business units, we model end-to-end processes, define the solution architecture, and clarify further details to concretely develop your solution(s) and the architecture.

In the second phase, we go into more detail. Together with your teams, we model end-to-end processes, define the solution architecture, and clarify both functional and technical aspects of your future setup.

In the third phase, we implement your solution based on the defined scope and design from the first two phases. We work with clear milestones and ensure a controlled go-live using best practices, templates, and our global project experience.

The duration of a Dynamics 365 implementation depends largely on the scope and starting point. Based on our experience, the following ranges provide a good orientation:

• Compact standard implementations
  • Approx. 12–16 weeks
  • Focus on standard processes, limited customization, typically one module
  • Fast go-live based on predefined best-practice templates
• Mid-sized implementation projects
  • Approx. 4–8 months
  • Multiple business processes or modules
  • Integration with existing systems, data migration, reporting, and user training
• Complex or international rollouts
  • 8–12 months or more
  • Multiple entities or countries, more individual requirements
  • Phased rollout approach (pilot and rollout waves)
• Key factors influencing duration:
  • Number of Dynamics 365 modules (e.g. Sales, Customer Service, Finance, Project Operations)
  • Degree of standardization vs. customization
  • Data migration (quality and volume)
  • Integration with third-party systems
  • Availability of key users on your side
  • Rollout strategy (big bang vs. phased approach)

Our approach:

We work in agile sprints and involve business teams early. This allows us to create tangible results quickly, without long upfront project phases.

• Over 35 years of experience with Microsoft technologies and complex business processes
• Global setup combined with strong local presence, well suited for multi-country scenarios and international rollouts
• Strong industry expertise, particularly in project- and service-oriented organizations
• Close collaboration, short decision paths, and an agile, value-oriented approach
• Pragmatic, partnership-driven way of working
• End-to-end responsibility from strategy and implementation through to operations and managed services: We are your partner across the entire life cycle.

Yes. We regularly support customers with partial implementations, extensions, and modernization of existing Dynamics 365 environments.

Our approach is to pick up where you currently are and evolve your solution step by step: structured, predictable, and future-proof, always with a focus on business value and scalability.

Typical examples:

• Modular introduction instead of a big bang: starting with selected modules and expanding over time
• Modernization of existing systems: replacing legacy systems, optimizing current Dynamics setups, or migrating to the cloud
• Targeted process optimization in areas such as finance, project billing, reporting, or sales without a full reimplementation
• Incremental transformation with minimal disruption to ongoing operations
• Integration into existing IT landscapes, including third-party systems, Power Platform, and Microsoft 365

Yes. Dynamics 365 is designed as an open, integrable platform and supports a wide range of integration scenarios.

Our approach is to assess your system landscape early on and define a clear integration and migration strategy that ensures stability, scalability, and future flexibility. The integration of third-party applications, data migrations from legacy systems, and hybrid scenarios are all part of our standard approach.

Examples:

• Integration of existing ERP, CRM, and specialized systems via standard interfaces and APIs
• Flexible integration using Microsoft Power Platform, Azure services, and standard connectors for real-time or asynchronous data exchange
• Step-by-step integration to allow gradual replacement or consolidation of legacy systems
• Establishing a consistent data foundation (e.g. data warehouse / BYOD) for reporting, analytics, and Power BI

We continue to support you after go-live. Our approach is structured and ensures a smooth transition into stable operations, with a focus on long-term business value.

Your options:

• Hypercare phase (immediately after go-live)
  • Fast response to questions and issues
  • Stabilization of processes, integrations, and data
  • Close collaboration with key users
• Transition into stable operations (managed services)
  • Structured handover from project to support
  • Clear documentation and defined responsibilities
  • Seamless transition into ongoing support
• Ongoing application and system support
  • Functional and technical support for Dynamics 365
  • Ticket-based support via a central portal
  • Defined SLAs, escalation paths, and regular reporting
• Operations, maintenance, and updates
  • Support for Microsoft One Version updates
  • Monitoring of system stability and performance
  • Proactive measures to prevent issues
• Continuous improvement and advisory
  • Ongoing optimization of processes
  • Support for extensions, new modules, and rollouts
  • Planned development rather than reactive fixes

sa.global operates in 25 countries across six continents and supports multinational rollouts worldwide.

Our international presence translates into strong local expertise that goes beyond products, technologies, and methods to help us understand local business needs and practices. Our diverse teams enable us to adapt quickly to different cultures, understand local markets, and localize solutions to strike the right balance between global strategy and local customization.

In addition to our core markets, we deliver projects and support in over 80 countries and can flexibly support organizations beyond that footprint.

Yes. We regularly complement existing partners by taking on international or more complex topics.

Our approach is based on cooperation rather than replacement. We do not replace your existing partner but extend their capabilities where international experience or global structures are required, such as in multi-country rollouts or governance.

• Focus on international requirements with support for:
  • Country and multi-company rollouts
  • Localization (tax and regulatory requirements)
  • Global templates and standards
  • Coordination across countries and partners
• Clear roles & responsibilities: We define who is responsible for what and collaborate in a structured manner with internal teams and external partners.
• Proven coexistence model: In many projects, sa.global acts as the global layer, while local partners remain responsible for local topics or ongoing operations
• Global delivery with local coordination: We design the international implementation, tailored to local specifics without friction or political tensions within the partner setup.

Yes. We support you with Microsoft licensing both from an advisory and operational perspective. Our focus is practical and project-driven, ensuring that licensing models align with your technical architecture and operating model.

Our services include

• Licensing advisory & needs analysis: Assistance in selecting the right Microsoft licenses (e.g., Dynamics 365, Power Platform, Azure) based on your business and technical requirements
• Guidance on procurement and contract models: Guidance on common Microsoft models such as CSP, existing Enterprise Agreements (EA), or hybrid scenarios, regardless of whether licenses are purchased through sa.global or another provider
• License optimization during ongoing operations: Regular review of license usage within the scope of operations and managed services to avoid over- or under-licensing
• Close coordination with Microsoft: Collaboration with the vendor on projects as well as support and managed services engagements, including license-related issues

Microsoft Dynamics 365 is a modular platform that can be tailored to meet your company’s specific needs. Modules can be implemented in phases and expanded at any time. All functions access a shared database (“single source of truth”). The solution grows with your business: from a single module to a fully integrated enterprise platform. Our approach is to start with the core business-critical functions and expand where additional value is created. Typical functional areas:

• Customer Engagement
  • Sales: lead and opportunity management, pipeline and quoting
  • Customer Service: case management, service processes, SLAs
  • Field Service: scheduling, maintenance, mobile service teams
  • Marketing:campaigns, lead nurturing, customer journeys
• Finance & accounting
  • General ledger, accounts receivable and payable
  • Project accounting and revenue recognition
  • Budgeting, forecasting, and financial planning
  • AFixed assets and cash management
  • Tax, compliance, and statutory reporting
• Project & service management
  • Project Operations with project planning, resource management, time, and cost tracking
  • Project accounting, margin, and utilization management
  • End-to-end support for project-based business models
• Supply Chain & operations
  • Procurement and purchasing
  • Warehouse and logistics
  • Inventory and supply chain management
• Human resource management
  • Employee and resource management
  • Recruiting and onboarding
  • Capacity and skills management
• Reporting, analytics & automation
  • Real-time dashboards and reports
  • Power BI analytics
  • Workflow and process automation (Power Platform)
  • Integration with Microsoft 365 (Outlook, Teams, Excel)