A true partnership from day one and beyond
From the initial idea to implementation and stable operations: We take a holistic approach to ERP and CRM projects and continue to support you after go-live.
Microsoft Dynamics 365 at the core
As an international Microsoft partner with a strong local presence, we understand your business requirements and translate them into practical solutions on the platform.
Built for everyday use
Stable processes, clear responsibilities, and solutions that people actually use: Our work delivers more than just tools; it provides a strong foundation for your long-term success.
Customer
- HEXPOL Compounding HQ GmbH
- Aachen, Germany
- 1,900 employees
- Branches in Europe, China, and North America
- Microsoft Dynamics 365 Finance & Supply Chain Management
With its managed services, sa.global ensures that our finance environment runs efficiently and reliably. Updates, operations, and support seamlessly work together without disrupting our day-to-day operations.
Hendrik Loewenau,
Team Lead ERP & BI, HEXPOL
Challenges
- Ensuring stable operations following the go-live in the US and China
- Need for a clearly structured, predictable support and operations model
- Ad-hoc support for month-end and year-end closing as well as other finance processes
- Time zone and coordination challenges between Europe and the US
Solution
- Introduction of a defined managed service model (Level 2/Level 3 finance support)
- Advisory and guidance services to support internal IT
- Focus on knowledge transfer and finance enablement, for end users
Results
- Scalable, reliable support across multiple countries and time zones
- Reduced dependency on individuals, improved planning and cost reliability
- Sustainable global use of a standardized Dynamics 365 Finance template
Customer
- TeamViewer SE
- Göppingen, Germany
- 1,900 employees
- Active in 20+ countries
- Microsoft Dynamics 365 ERP & CRM
As our trusted Microsoft partner and managed service provider, sa.global has delivered exceptional value […], empowering us to scale efficiently and build a strong foundation for global operations.
Pankaj Giri,
VP IT Business Applications, TeamViewer
Challenges
- Complex Dynamics 365 landscape across multiple business areas
- Need to scale systems alongside rapid business growth
- Demand for better performance, higher user satisfaction, and faster adaptability
Solution
- Long-term strategic partnership with sa.global as Microsoft partner and managed service provider
- Continuous optimization and further development of the Dynamics 365 ERP and CRM environment
- Use of deep technical expertise to improve processes across finance, sales, billing, and customer management
Results
- Maximized use of the Microsoft platform with a stable, scalable architecture
- Streamlined business processes with improved performance in sales, billing, accounting, and controlling
- Higher overall system satisfaction and increased agility
Customer
- etiscan Identifikationssysteme GmbH
- Bad Nauheim, Germany
- 50+ employees
- Globally active
- Microsoft Dynamics 365 CRM
The sa.global diagnosis model gave us clarity in a very short time. Even before a deeper analysis, it provided the ideal foundation to make informed decisions on scope, priorities, and further investments. This is how any company should approach working with Dynamics 365 technology.
Andre Kiehne,
CEO, etiscan
Challenges
- Historically grown CRM landscape with multiple applications, integrations, and disconnected workflows
- Inconsistent sales processes, insufficient data quality, and limitations in reporting and analytics
- Lack of a 360-degree view of customers, contracts, and history
- No reliable basis for further development and investment decisions
Solution
- Structured diagnosis for Dynamics 365 Sales & Marketing to assess current and target state
- Analysis of architecture, processes, data quality, and system usage
- Development of a clearly prioritized roadmap with recommendations and workstreams
- Integration into an agile advisory model
Results
- Fast and clear orientation on strengths, weaknesses, and areas for action with highest technical and business value
- Clean data foundation and clear technical framework, e.g. for automation and AI (Microsoft Copilot)
- Flexibility through advisory services without long project durations or high costs
Customer
- Segula Technologies Services GmbH
- Munich, Germany
- 15,000 employees worldwide
- Presence in 30+ countries
- Microsoft Dynamics 365 Finance & Supply Chain Management
sa.global brings years of Dynamics 365 experience to the table. Their consultants understand our processes deeply – that level of expertise is hard to find.
Sören Helmecke,
Manager ERP System and Processes
Challenges
- With a complex Dynamics 365 environment supporting multiple legal entities and over 100 users, Segula Technologies needed reliable, ongoing support to ensure smooth platform operations.
- Internal teams were focused on the company’s core engineering business and could not provide the deep application expertise needed for day-to-day issue resolution and system maintenance.
- Fast response times and structured service governance were essential to minimize business disruptions across finance, procurement, and accounting processes.
Solution
- sa.global provides dedicated Managed Services for Segula’s Dynamics 365 Finance and Supply Chain Management platform, covering incident management, troubleshooting, and break-fix resolution.
- A structured governance model ensures close alignment with weekly operations reviews and monthly business reviews to monitor service quality and drive continuous improvement.
- sa.global also acts as the central point of contact for all platform-related topics, coordinating with Microsoft and third-party software vendors on Segula’s behalf.
Results
- Segula’s Dynamics 365 platform is supported around the clock with defined response and resolution targets – ensuring minimal business disruption.
- A long-term Managed Services partnership gives Segula stability and continuity, with a dedicated team that knows their system in depth.
- Segula’s internal teams can fully focus on their core business, knowing that their technology platform is in expert hands.
- Combined with sa.global’s active project work, Segula Technologies benefits from a partner who both operates and evolves their platform – all from a single source.
Microsoft Dynamics is a powerful tool. What matters is turning it into solutions people actually enjoy using. That’s exactly our job: As an international Microsoft partner, we bring together best practices from across markets and deliver results that simplify processes, reduce workload, and enable better decisions.
Andreas Bracht
Sales Director
andreasb@saglobal.com
Sebastian Grassl
Regional Manager of Central
and Northern Europe
sebastiang@saglobal.com