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sa.global in Central and Northern Europe

Microsoft Dynamics 365: Global expertise with local precision

International experience, local teams, and solutions that move your business forward

Complex business processes. Fully under control.

sa.global customers rarely operate in just one country. When ERP, CRM, and finance processes need to work seamlessly across multiple countries and business units, you need both powerful technology and experienced teams. At sa.global, we help multinational organizations run Microsoft Dynamics 365 in a stable, scalable, and future-proof way: from initial consulting through implementation to ongoing support.

To achieve this, we work in 25 countries across six continents with our own teams, who have a thorough understanding of local requirements while following shared standards, methods, and delivery structures.

With deep process and technology expertise across ERP, CRM, AI, and automation, we ensure your business solutions run reliably. We act with speed, agility, and personal commitment; always focused on achieving the best possible outcome for you.

Global Microsoft Dynamics 365 consulting and implementation teams across 25 countries

Our services at a glance

Business solutions for Dynamics 365 ERP and CRM implementation projects

Business solutionsERP and CRM implementation projects

We design and implement your business solutions with a clear focus on delivering real value in your day-to-day operations. By combining Microsoft platform technologies, artificial intelligence, industry expertise, and our own solution add-ons, we create powerful environments that seamlessly map and sustainably improve your processes.

International rollouts are one of our core strengths: what starts in one country is efficiently scaled to others, while always respecting local and cultural requirements.

Microsoft Dynamics 365 Managed Services

Managed ServicesStability, operations & continuous improvement

We take responsibility for running your Microsoft platforms as a fully managed service. Our goal: systems that run reliably, are continuously improved, and noticeably reduce the workload for your teams.

You benefit from transparent SLA models, clear responsibilities, and round-the-clock support through our Global Service Centers (GSCs). This allows you to rely on stable operations while freeing up time and resources to focus on your core business.

Flexible advisory services and customized Microsoft Dynamics 365 support for businesses

Advisory servicesCustomized support exactly when you need it

Not every situation requires a fully managed service model. That’s why we offer flexible support services you can access as needed. We step in when internal expertise or capacity is limited. Without long-term commitments, but always with the assurance of having the right experts available when you need them.

Our advisory hour packages give you the flexibility to address specific issues or optimization opportunities in a targeted way.
 

How we work with you

A true partnership from day one and beyond

From the initial idea to implementation and stable operations: We take a holistic approach to ERP and CRM projects and continue to support you after go-live.

Microsoft Dynamics 365 at the core

As an international Microsoft partner with a strong local presence, we understand your business requirements and translate them into practical solutions on the platform.

Built for everyday use

Stable processes, clear responsibilities, and solutions that people actually use: Our work delivers more than just tools; it provides a strong foundation for your long-term success.

Real-world success stories

How companies across industries succeed with sa.global:

Customer

sa.global combines international rollout experience with reliable finance support. Their deep understanding of global business requirements gives us confidence in our day-to-day operations.

Challenges

  • International rollout of a global Dynamics 365 Finance core template from Europe to the US and China
  • Mapping country-specific requirements with comprehensive localization
  • Ad-hoc support for month-end and year-end closing processes
  • Time zone and coordination challenges between Europe and the US

Solution

  • Support for US and China rollout in an international partner setup (consulting and technical implementation)
  • Focus on finance enablement, professional alignment, and knowledge transfer
  • Structured implementation with a clear path to ongoing operations
  • Introduction of a defined managed service model (Level 2/Level 3 finance support)

Results

  • Smooth transition from go-live into stable operations (including managed services)
  • Sustainable global use of a standardized Dynamics 365 Finance template
  • Reduced dependency on individuals, improved planning and cost reliability
  • Scalable, reliable support across multiple countries and time zones

Customer

As our trusted Microsoft partner and managed service provider, sa.global has delivered exceptional value […], empowering us to scale efficiently and build a strong foundation for global operations.

Challenges

  • Complex Dynamics 365 landscape across multiple business areas
  • Need to scale systems alongside rapid business growth
  • Demand for better performance, higher user satisfaction, and faster adaptability

Solution

  • Long-term strategic partnership with sa.global as Microsoft partner and managed service provider
  • Continuous optimization and further development of the Dynamics 365 ERP and CRM environment
  • Use of deep technical expertise to improve processes across finance, sales, billing, and customer management

Results

  • Maximized use of the Microsoft platform with a stable, scalable architecture
  • Streamlined business processes with improved performance in sales, billing, accounting, and controlling
  • Higher overall system satisfaction and increased agility

Customer

The sa.global diagnosis model gave us clarity in a very short time. Even before a deeper analysis, it provided the ideal foundation to make informed decisions on scope, priorities, and further investments. This is how any company should approach working with Dynamics 365 technology.

Challenges

  • Historically grown CRM landscape with multiple applications, integrations, and disconnected workflows
  • Inconsistent sales processes, insufficient data quality, and limitations in reporting and analytics
  • Lack of a 360-degree view of customers, contracts, and history
  • No reliable basis for further development and investment decisions

Solution

  • Structured diagnosis for Dynamics 365 Sales & Marketing to assess current and target state
  • Analysis of architecture, processes, data quality, and system usage
  • Development of a clearly prioritized roadmap with recommendations and workstreams
  • Integration into an agile advisory model

Results

  • Fast and clear orientation on strengths, weaknesses, and areas for action with highest technical and business value
  • Clean data foundation and clear technical framework, e.g. for automation and AI (Microsoft Copilot)
  • Flexibility through advisory services without long project durations or high costs

Customer

What we value most about sa.global is their combination of deep technical expertise and genuine partnership. Whether it's a small process improvement or a major organizational change – they always deliver.

Challenges

  • As a global engineering group, operating in a dynamic business environment, ongoing organizational changes in Germany – including corporate restructurings – required continuous adaptation of the platform.
  • Core financial processes required continuous optimization to support changing business needs across accounting, invoicing, procurement, and expense management.
  • The complexity of managing multiple software solutions, Microsoft licenses, and platform development created the need for a single end-to-end service partner.

Solution

  • sa.global has been Segula’s trusted Dynamics 365 partner since 2021, combining ongoing Managed Services with active platform development.
  • A series of targeted improvement projects have continuously optimized core financial processes – from automated payment workflows to intercompany accounting and expense management.
  • When organizational changes required updates to the system landscape, sa.global handled the full rollout – from initial setup to go-live.
  • sa.global also managed third-party software subscriptions and Microsoft licensing on Segula’s behalf.

Results

  • The Dynamics 365 platform has been continuously enhanced and scaled over multiple years – without disruption to daily operations.
  • Organizational changes were implemented within the existing environment, enabling seamless business continuity.
  • Numerous functional improvements were delivered across finance, procurement, and accounting – streamlining day-to-day processes for end users.

Microsoft Dynamics is a powerful tool. What matters is turning it into solutions people actually enjoy using. That’s exactly our job: As an international Microsoft partner, we bring together best practices from across markets and deliver results that simplify processes, reduce workload, and enable better decisions.

Get in touch with us today!

Andreas Bracht

Sales Director
andreasb@saglobal.com

Andreas Bracht - Sales Director

Sebastian Grassl

Regional Manager: Central & Northern Europe
sebastiang@saglobal.com

Sebastian Grassl - Country Manager

11-time winner of the Microsoft Dynamics Partner of the Year Award

Member of the Microsoft Inner Circle for 13 years