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Orchestrate personalized customer journeys with Microsoft Dynamics 365 Marketing

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With the changing global business landscape, marketers need to rethink traditional strategy and find new opportunities to drive personalized engagement using real-time, event-driven customer journey orchestration.

This brochure explores how Microsoft Dynamics 365 Marketing enables you to engage with clients in real time with messages and experiences provided at just the right moment, helping you win clients and earn loyalty. The Dynamics 365 Marketing solution supports:

  • Gathering of meaningful client insights by easily importing and unifying data from a range of sources
  • Real-time customer journey orchestration across email, mobile, social media, custom channels, etc.
  • AI-driven recommendations for channels and content to personalize experiences
  • Elevating customer experience across marketing, sales, commerce, and service

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