Global Service Centers

Take advantage of our expertise available 24/7/365 for on-time,
on-budget project delivery and support.

What are GSCs

As a global organization, providing superior customer service round the clock is important to our success. Our Global Service Centers (GSCs), which form the heart of our Service delivery operations, are designed to do just that – address our customer’s needs and provide high-quality, on-time service and support, irrespective of geographic location or time zone.

Our geographically distributed GSCs are located across major time zones – APAC (India), EMEA (Serbia), and Americas (Colombia). These GSCs are complemented by support centers in Singapore, Indonesia, Japan, China, Switzerland, UK, Morocco, and Canada to provide your business with Microsoft Dynamics ERP/CRM application support and advisory services 24/7/365.

The GSCs also represent our global talent pool with specialized skills and experience in the Microsoft ecosystem. A centralized delivery model allows us to leverage these skills, promote cross-learning, and develop new technologies that are valuable to our customers.

This globally collaborative environment is also key to increase the speed of our project execution and get it right by leveraging the right skills for the right projects.

“Follow-the-sun” model

The risks of business downtimes are immeasurable. Not only do you risk losing your customers and lost opportunities, but also a loss of brand reputation when disruptions cause unnecessary delays.

The strategic locations of our Global Service Centers position us to “follow-the-sun” and have a team supporting you at all hours. Our global reach, diverse teams, and collaborative culture make us a reliable and responsible partner of choice for our customers.

The GSC advantage

Centralized project delivery model for increased speed and efficiency.

A large talent pool of specialized team members from across the globe.

Cross-learning of new skills, processes, and technologies.

Always-on model for 24/7/365 customer support.

Shared expertise in a collaborative culture.

Experience in scaling quickly to support a large customer base and enterprise customers.

GSC capabilities

We deliver services across these Microsoft Dynamics platforms

 Microsoft Dynamics 365 Finance
Microsoft Dynamics 365 Customer Engagement
Microsoft Dynamics 365 Business Central
 Microsoft Dynamics GP

Managed Services

  • Support Desk (24/7)
  • Incident Management
  • Proactive Management
  • Testing as a service
  • One Version Updates

Implementation Services

  • Country roll outs
  • Upgrades and Migration
  • Integrations and API Design
  • ACCelerate DevOps

Power Platform and AI

  • Power Automate
  • Power Apps, Power BI
  • Data (SSIS, Data Lakes)
  • JavaScript (Node, Vue, Azure Functions)

Azure Management

  • Cost optimization
  • Multi-cloud
  • Office 365
  • Security Services

IP and ISV Development

  • Appsource Curation
  • ISV Development and Support
  • IP Lifecycle Management

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