Contact us

Microsoft Dynamics 365 Customer Engagement 

Standard implementation of CRM modules

Microsoft Dynamics 365 Customer Engagement is a cloud-based Customer Relationship Management (CRM) system that allows you to engage with your most prized asset: your clients.

Microsoft Dynamic 365 Customer Engagement addresses the needs of businesses of all sizes with four a la carte applications to help you manage your client relationships by simplifying your processes, centralizing client information, and enabling responsive customer service.

microsoft dynamics service module
  • Microsoft Dynamics 365 Sales : Enable your sales teams to better engage with your clients and prospects by offering advanced features, pipeline management, forecasting and reporting, mobility and dashboards to proactively guide them to optimal performance.
  • Microsoft Dynamics 365 Marketing : Manage and automate your marketing campaigns through different channels. Personalize your communication by segmenting your databases to generate more business opportunities with a better knowledge of your clients.
  • Microsoft Dynamics 365 Customer Service : Offer a unique client experience by using different channels in a single work tool allowing you to raise the level of service.
  • Microsoft Dynamics 365 Field Service : Manage preventive maintenance and optimize the schedules of the maintenance technicians (planning, capacity management, automatic generation of visit reports, etc.).

Microsoft Dynamics 365 Customer Engagement : Features

  • Modern, customizable, and easy to use with pre-defined views and forms.
  • Gain better visibility of your business with a 360-degree view that centralizes all data in one place.
  • Easily create custom search views based on your own criteria. 
  • Native integration with other Microsoft cloud platforms such as Microsoft 365 allows you to benefit from synergies via a common data model (Dataverse).  
  • Get a familiar interface that allows for effective change management by bringing together application users.

Other key value-added features 

  • Leverage Dynamics 365’s centralized data to get a single view of clients, sales, and marketing activities through integrated client experience and better control of data and business processes.
  • Access client data via any device (tablets, Smartphones, etc.), anywhere/ anytime.
  • Build a custom application, without code, to meet current and future expectations.
  • Scale the application according to future needs: Power BI reports, Artificial Intelligence with Microsoft cognitive services, etc.

A CRM solution designed for small- and mid-sized businesses as well as for large enterprises

Backed by our implementation experience of over 30 yearswe can implement the different modules of Microsoft Dynamics 365 Customer Engagement in a short time and with a controlled budget – thanks to our turnkey packages.

Dynamics 365 Environnements

D365 Sales Standard implementation

Base price for a standard implementation Including Module Installation Light Configuration & Training

D365 Marketing Standard implementation

Base price for a standard implementation Including Module Installation Light Configuration & Training

D365 Customer Service Standard implementation

Base price for a standard implementation Including Module Installation Light Configuration & Training

D365 Field Service Standard implementation

Base price for a standard implementation Including Module Installation Light Configuration & Training

Data Migration

Integration

Light Configuration Package

Including custom made Training

Medium Configuration Package

Including custom made Training  

Advance Configuration Package

Formation sur mesure incluse

Contact us