Mainstream support for all the versions of Microsoft Dynamics AX has ended. Depending on the version being used, businesses are either on extended support or have enlisted the help of independent vendors for a custom support plan.

Dynamics AX has reached the end of the lifecycle journey as new, cloud-based solutions are taking over and preparing industries for a new cycle of growth, productivity improvements, and cost savings. Many businesses have already moved to Microsoft Dynamics 365 or are in the midst of deliberations to move to the cloud.

End of support for different AX versions

Mainstream support for Dynamics AX 2009 service pack 1, Dynamics AX 2012, and Dynamics AX 2012 R2 ended in 2018 and the extended support ended in 2021. For AX 2012 R3, mainstream support ended on October 12, 2021 and the extended support will end on January 10, 2023.

Will Microsoft extend or change the end of support dates?

For businesses that are on extended support and are finding it difficult to complete the migration to Microsoft Dynamics 365 within the deadline of the extended support, it is natural to be concerned. You may be wondering if these dates are set in stone or if there is a possibility that Microsoft will provide a further extension. The challenge posed by the pandemic was also a factor in businesses hoping for an extension of the date for support.

While Microsoft is monitoring the situation and taking into account feedback from businesses, there are no plans to extend the support any further.

What does end of mainstream and extended support mean for your business?

Microsoft fully supports solutions which are under mainstream support. You get regular updates with new features, security updates, and regulatory updates. During extended support, you can expect basic support like security and non-security related hotfixes.

What you don’t get under extended support are new features and functionality like integrations with only new versions of other Microsoft solutions. You may also find challenges in getting third-party integrations to work smoothly.

Extended support typically costs about $100,000 to $150,000 a year.

What are your options for preparing for the end of Dynamics AX 2009 and 2012?

If you are on one of the latest versions of Dynamics AX and are not yet ready to upgrade, there are two steps you can take to prepare your business and make the transition a little easier.

First, you need a good Microsoft Partner who can offer custom support to your current system. Choose a partner who specializes in your industry. This will help minimize downtime risks.

Second, move your data to Microsoft Azure. With your data in the cloud, you can leverage some of the benefits like faster support resolution. Also, it will make the transition to Dynamics 365 faster when you decide to take the next step and upgrade.

Microsoft Dynamics AX support from sa.global

sa.global has been helping businesses in the ERP/CRM domain for over three decades. We offer support for all versions of Microsoft applications. With a presence in 25 countries, we support over 600,000 Microsoft Dynamics users every day.

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