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Transform your business with Microsoft Dynamics 365 Customer Service

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Event details

Clients today expect faster resolution of their queries and prefer to engage with businesses on their terms and on the channels that they function on. Delivering the best client experience is a key differentiator that will set your business apart from others who are still competing in the fierce marketplace of product and price.

With Microsoft Dynamics 365 Customer Service, you can deliver the right answers to your clients in every interaction and position your business for growth by creating clients for life.

The webcast Transform your business with Microsoft Dynamics 365 Customer Service explored how the solution can enhance client experience and provide omnichannel personalized experiences. The attendees also learnt how to leverage the solution to:

  • Empower clients with self-service ticket resolution with AI-based chatbots, knowledge base, and more
  • Engage with clients where they are – on chat, phone, SMS, and social media
  • Remove guesswork in query resolution using AI-driven productivity tools that equip agents with the right information at the right time
  • Proactively resolve clients’ problems with embedded Internet of Things (IoT) signals and alerts
  • Manage agents’ performance through interactive dashboards and reports
  • Improve CSAT scores with automatic measurement of client satisfaction with sentiment analysis



  • Overview of industry trends across the Customer Service domain through the lenses of loyalty, customer behavior, customer experience, personalized service, and artificial intelligence
  • Demo of Microsoft Dynamics 365 Customer Service with examples of customer experience
  • Presentation of Dynamics 365 Virtual Agent automation feature that helps agents perform better
  • Q&A

*This is webcast was conducted in Bahasa Indonesia.




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