Leeds, United Kingdom — September 5, 2025: Today, sa.global introduced AR Collections in empower pulse, an AI-assisted collections workspace that joins time, expenses, approvals, billing collaboration, and persona-intelligent copilots—all inside Microsoft Teams. The result: cleaner invoices, faster collections, and fewer write-offs without switching apps.

Over the past quarters, empower pulse has become the single workspace for every employee in a service-centric firm—bringing together day-to-day actions and insights for sales and marketing, project delivery, finance, and HR. Earlier updates added billing collaboration (matching contracts and statements of work to bill drafts to catch errors before invoicing), the “holy trinity” of time, expenses, and approvals (including Microsoft 365-based time suggestions and a unified approvals tab), and persona-intelligent copilots that surface context, insights, and next actions. AR Collections advances that momentum—from correct bills to collected cash.

What’s new: AR Collections in empower pulse

A focused workspace to help firms get paid sooner—designed for finance teams and account owners, with role-specific views:

  • Prioritized worklists and aging at a glance: Filterable queues by client, project, region, collector, and risk; drill into invoice-level aging with status, promises-to-pay, disputes, and notes.
  • Invoice drill-down and collaboration timeline: View contacts, reminders, call notes, and escalations alongside each invoice; tag owners, assign tasks, and collaborate in Teams without leaving empower pulse.
  • Promises-to-pay and follow-ups: Capture commitments, set due dates, and auto-schedule next actions with reminders so nothing slips.
  • Dispute capture and fast resolution: Categorize disputes, attach evidence, and route directly to billing collaboration to correct terms or rates—closing the loop between billing and collections.
  • Automated nudges and statements: Send configurable, compliant reminders and statements; track delivery and responses.
  • Copilot-assisted next best action: Persona-intelligent copilots suggest who to contact, propose outreach language, summarize account history, and surface the highest-impact items to collect today.
  • Real-time insight in natural language: Ask “Which accounts over 60 days are most at risk?” or “What could we collect this week?” and get instant answers by querying dashboards directly from pulse.

Why AR Collections matters

  • Accelerate cash: Fewer invoice errors; faster, smarter follow-ups coming in.
  • Reduce days sales outstanding (DSO) and write-offs: Structured workflows, timely promises-to-pay, rapid dispute closure.
  • Protect client relationships: Transparent history and compliant communications.
  • Work in one place: Teams-native, role-aware, and secure—no swivel-chairing across systems.

“With AR Collections in empower pulse, firms move from fixing invoices to collecting cash—faster,” said Paul Foster, Head of Products, sa.global. “Paired with billing collaboration and persona-intelligent copilots, clients get a single, AI-powered workspace that turns insight into action.”

Part of a growing AI suite inside empower pulse

  • Persona-intelligent copilots: Role-specific suggestions, actions, and natural-language answers from your data and documents.
  • Time, expenses, approvals: Record every billable minute (with Microsoft 365 activity suggestions), submit expenses, and approve everything in one tab.
  • Billing collaboration: Match contracts and statements of work to draft bills to catch discrepancies before invoices go out.

Availability of AR Collections

AR Collections is available now in empower pulse, with continued enhancements rolling out across the empower suite, including empower time and empower onboard.

For demos or pricing, contact sa.global.

About sa.global

sa.global, a global Microsoft partner, specializes in delivering cloud-based solutions tailored for service-centric organizations such as architecture and engineering, legal, consulting, homebuilding, software services, accounting, and advertising and marketing. Our flagship offering, the Microsoft Service-Centric Industry Cloud, is built on Microsoft business applications and the Microsoft Cloud. This platform streamlines the bid-to-bill lifecycle for these organizations by automating processes, enhancing data visibility, and improving project management. Leveraging modern technologies like AI and Copilot, we enable organizations to make intelligent decisions and act faster.

Over 800,000 users in 80 countries around the world rely on sa.global’s expertise to build for the future. We have 30+ years of real-world implementation and consulting experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award and have been a part of Microsoft’s elite Inner Circle for 12 years. Our global organization has a 1000-member team across 25 countries. For more information, visit www.saglobal.com.

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