Managed Services

Enhance business performance and optimize spends

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ERP and CRM platforms are considered the digital backbone of every organization. Hence, even a few hours of downtime can have a major impact on the overall operations of a business.

At sa.global, our Global Service Centers (GSCs) are strategically located across three major time zones

  • Americas
  • Europe, Middle East, and Africa
  • APAC

This ensures we are available 24/7/365 without the need to realign your business to time zones.

Not just support but enhanced business performance

Our Managed Services offerings go beyond basic support. Our experience of over 30 years positions us to understand the importance of your business goals and align our services accordingly, helping you create value and boost your business performance. All in a way, to help you achieve your goals by leveraging these benefits:

Boost productivity
Boost productivity with 24/7 proactive and predictive monitoring of business functions/processes.
Empower IT teams
Empower IT teams by freeing up their time to work on strategic initiatives rather than on mundane support tasks.
Optimize spends
Optimize spends by reducing expenses to maintain an in-house support team, while adding value to other areas of your business.
Reduce expenses and risks
Reduce expenses and risks associated with downtime.
Improve business performance
Improve business performance with regular and on-time roll-out of new releases

Discover more on Managed Services
and how it has evolved with time.

sa.global plans: Grow, Strategize, Commit

Given that different businesses are at different stages of growth, sa.global has crafted three managed services plans, depending on whether you are currently looking to grow, strategize, or commit your business operations.

These are aptly named:

Managed Essentials Lite

For companies on the path to accelerated growth with smaller user accounts and considerably lower volumes.

Managed Essentials Lite

For companies on the path to accelerated growth with smaller user accounts and considerably lower volumes.

Managed Essentials Pro

For organizations seeking greater insights into operations to allow them to strategize before moving ahead.

Managed Essentials Pro

For organizations seeking greater insights into operations to allow them to strategize before moving ahead.

Managed Enterprise

For larger well-established enterprises seeking a custom offering to meet specific requirements.


Managed Enterprise

For larger well-established enterprises seeking a custom offering to meet specific requirements.


All the three plans cover the core tenets of application support required to maintain stability in your business operations with the option to choose any of the add-on support functions, to help improve your value from your platform.

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Lite vs Pro vs Enterprise: Which plan should you choose

While Lite and Pro plans are essentially the same, the differences are in the scope or extent of services provided. If neither of them would suit your requirements, you could opt for the Enterprise plan as it is a customizable offering, that can be developed to meet your specific requirements.

Here are the key differences:

Plan Managed Essentials Lite Managed Essentials Pro Managed Enterprise
Key Business Users upto 10 upto 25 As needed
Dedicated Account Manager Yes Yes Yes
Coverage Hours 8/5 (Mon to Fri, 8am to 5pm) 24/5 24/7, or as needed
Response Times Critical Issues - 2 hours Critical Issues - 1 hour As per required service levels
Default - 8 hours Default - 4 hours
Languages English English + Optional languages at additional costs English + Optional languages at additional costs
How much would it cost?

sa.global Managed Services vs Competition

Our Managed Services are designed with differentiators that give us an edge over competition.

Extensive global touchpoints via GSC model
With six support centers spread intelligently across the globe, rest assured, you will have real-time access to our support executives, who speak your local language. This may be hard to find with any other managed services companies.

sa.global credentials: More reason to choose us

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11 time Partner of the Year awardee
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More than 30 years of experience in ERP and Business Financial Software
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Present in 20 countries across six continents
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14 average years of consulting experience
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24/7 support delivered through global support centers across Asia, EMEA and US
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Over 500,000 Microsoft Dynamics users supported worldwide
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Leading Microsoft partner – Inner Circle and Advisory Board member
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400+ pre-built test case repository to accelerate time-to-value

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Managed Service Brochure

Overview Brochure: Discover how our Managed Services can help you realize a better ROI from your Microsoft business platform
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Contact Us

sa.global US Inc
137 Johnson Ferry Road, Suite 2240 Marietta, GA 30068

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