• Microsoft Dynamics 365 Field Service

    Microsoft Dynamics 365 Field Service

    Optimize field operations and improve fix rates

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    Microsoft Dynamics 365 Field Service

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Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service helps maximize customer satisfaction and improve resource productivity for on-site installation, maintenance, and break/fix services. This is applicable only for organizations providing field-based services to their clients.

An end-to-end solution, Microsoft Dynamics 365 Field Service can help your organization manage complex service agreements, track assets and inventory, manage service orders, quickly identify and dispatch resources, and gain the intelligence needed to provide predictive and preventive service and support. The solution makes it easier for organizations to manage a large workforce and deliver products and services directly to their customers’ locations.

Microsoft Dynamics 365 Field Service: How it works

Managing your mobile workforce becomes easier with Microsoft Dynamics 365 Field Service. The solution’s interactive schedule board provides an overview of resource availability and bookings. Dispatchers get a view of all field technicians with schedules, either in a list view or a map view by hours, days, weeks, or months. This makes it easy for dispatchers to respond to customer requests and get the most qualified technician for the job. The schedule process can also be automated and optimized to dispatch the right technician and derive the maximum value out of the resources.

Microsoft Dynamics 365 Field Service

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Microsoft Dynamics 365 Field Service: Features

With Microsoft Dynamics 365 Field Service, you can ensure a high level of service by dispatching service calls to the right skilled technicians with the right equipment. The solution is packed with features to improve resource productivity and customer satisfaction.

    • Detect and resolve issues remotely using Internet of Things (IoT) sensors and reduce service calls.
    • Shift to predictive maintenance with IoT data, transforming your business to a profit center.
    • Leverage Microsoft Dynamics 365 Supply Chain Management and Field Service to get a 360-degree view of customer assets and exceed your client’s expectations with defined service-level agreements.
    • Communicate proactively with your customers and enhance your customer engagement with predictable service through automated voice and text appointment reminders.
    • Automate personalized surveys and feedback collection after each field service call and gain customer insights. This helps in improving proactive service with AI-based suggestions for IoT alerts and for incident type selection on work orders.

Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service: Benefits

Microsoft Dynamics 365 Field Service caters to all stakeholders of a company – operations, technicians, and customers, allowing you to detect, diagnose, and resolve problems before they occur, improve fix rates, and reduce maintenance and operating costs.

Microsoft Dynamics 365 Field Service Benefits

Improve operational efficiency and business outcomes – Leverage the power of IoT and enhance the service experience by detecting and diagnosing the issues well in advance and then dispatch a technician only if needed.

Increase resource productivity and satisfaction – Automate service-related operations and increase field resource utilization and employee satisfaction.

Improve effectiveness of service technicians – Provide technicians with a 360-degree view of your customers and real-time support to improve resolution time.

Engage your customer at every level – Ensure a positive and enriching experience at every level by providing your customer with self-service portals, proactive updates, technician tracking etc.

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Library

  • Video: Digitally transform your field service with Microsoft Dynamics 365

  • Webcast: Build better relationships with data-driven insights from
    Microsoft Dynamics 365 Customer Engagement

     

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