Microsoft Dynamics 365 Field Service helps maximize customer satisfaction and improve resource productivity for on-site installation, maintenance, and break/fix services. This is applicable only for organizations providing field-based services to their clients.
An end-to-end solution, Microsoft Dynamics 365 Field Service can help your organization manage complex service agreements, track assets and inventory, manage service orders, quickly identify and dispatch resources, and gain the intelligence needed to provide predictive and preventive service and support. The solution makes it easier for organizations to manage a large workforce and deliver products and services directly to their customers’ locations.
Managing your mobile workforce becomes easier with Microsoft Dynamics 365 Field Service. The solution’s interactive schedule board provides an overview of resource availability and bookings. Dispatchers get a view of all field technicians with schedules, either in a list view or a map view by hours, days, weeks, or months. This makes it easy for dispatchers to respond to customer requests and get the most qualified technician for the job. The schedule process can also be automated and optimized to dispatch the right technician and derive the maximum value out of the resources.
With Microsoft Dynamics 365 Field Service, you can ensure a high level of service by dispatching service calls to the right skilled technicians with the right equipment. The solution is packed with features to improve resource productivity and customer satisfaction.