Microsoft Dynamics 365 Overview

Cloud-based ERP and CRM applications to boost profits and reduce costs

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is an innovative cloud-based enterprise software solution that brings ERP, CRM, and supporting business applications together as one streamlined product for a modern, simple, and unified experience. By applying intelligence to all forms of data, it enables organizations to:

Engage clients and build relationships
Build personalized experiences across all client touchpoints - from consideration to purchase, by harnessing data and drawing actionable insights.
Empower employees
Optimize operations
Transform products and services

Microsoft Dynamics 365 applications

Microsoft Dynamics 365 breaks down its various ERP and CRM functionalities into applications, which can be used individually or in seamless integration with others. It further provides various tools that help you do more with these applications. You have the flexibility to purchase these as and when you need them, either as individual business “solutions”, or as a bundle of apps known as a “plan”. Find below the various applications on offer:

Microsoft Dynamics 365: Enterprises versus SMEs

While there is no one size fits all for ERP or CRM solutions, the requirements of companies can be broadly classified by their size. For instance, a SME (small and medium enterprise) would generally require lesser functionalities than a larger enterprise and have a comparatively smaller budget.

Therefore, SMEs may not purchase an expensive ERP/CRM solution, where a majority of the features would not be utilized. Similarly, large enterprises may not opt for a solution which lacks functionalities for the business.

Understanding these broad differences in requirements, the solutions have been categorized by SMEs and large enterprises. services

Our services portfolio enhances the value of your investments in Microsoft solutions, helping you realize process efficiencies, improve workforce collaboration with custom applications, and manage routine business operations at scale through the expertise of our consultants. Our Dynamics 365 Consultants offer a spectrum of services ranging from consulting and design customization to implementation and support.


11 time Microsoft Partner of the Year winner
Implemented Microsoft Dynamics in 80+ countries
Present in 25 countries across six continents
32 years of experience in the Microsoft platform
1 of 10 Microsoft vetted ISV development centers
Over 800,000+ Microsoft Dynamics users supported worldwide
With, your Microsoft Dynamics 365 partner, you get access to several inhouse Microsoft Power Platform applications to boost your productivity. In addition, you can create new applications to suit your specific business needs by leveraging our skilled resources across DevOps, RPA, Artificial Intelligence, and Machine Learning among other platforms. Power Apps
  • Timesheet
  • Enables easy entry of work time, allowing for real-time monitoring of employees
  • WorkSafe
  • Allows pre-booking of seats, conference rooms, etc in office, to avoid conflicts in space reservation
  • HR Onboarding
  • Ensures remote working from Day 1 via virtual onboarding of new employees
  • Approvals
  • Simplifies the processing of otherwise complex approvals across business functions

Over the last 30 years, we have worked with hundreds of companies across industries and geographies. This has given us an in depth understanding of the challenges that each industry faces and how to address them. By leveraging this knowledge, we offer several industry-specific add-ons that act as out-of-the-box solutions to address challenges without the need for excessive and expensive customizations.


Frequently asked questions

What is Microsoft Dynamics 365 used for?

Microsoft Dynamics 365 is a cloud-based solution comprising enterprise resource planning (ERP) and customer relationship management (CRM) capabilities along with other productivity applications (Microsoft 365) and AI tools. Each of these solutions integrate your data, business processes, and logic to offer a single, connected system. The ERP solutions focus on core accounting, manufacturing, and distribution needs while the CRM system has modules that address the sales, marketing, customer and field service areas. The greatest value of Dynamics 365 solutions is the automation, efficiency, control, and scalability that they offer.

Is Dynamics 365 an ERP or CRM?
Is Dynamics 365 for SMBs or large enterprises?


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