Seattle, WA – April 16, 2012

Detailed case study illustrates the benefits that Professional Services firms can achieve through the implementation of Microsoft Dynamics AX., the leading global provider of Microsoft Dynamics AX ERP software solutions and services for professional services organizations, today announced that Microsoft has published a case study detailing a recent implementation of Microsoft Dynamics AX for Computer Aid. This case study provides a detailed account of the solution that was provided by, as well as the business benefits that were achieved by Computer Aid through the adoption of Microsoft Dynamics AX.

Headquartered in Allentown, PA and with roughly 3,000 employees and associates worldwide, Computer Aid provides IT services to Fortune 1000 companies and government agencies around the world. Computer Aid has offices and resources across the United States, Canada, Europe, and Asia Pacific regions, and specializes in providing outsourcing solutions, legacy support services, application development, desktop services and managed staffing services. Computer Aid has been in business for over 25 years, and has earned a reputation for providing on-time, on-budget results.

Used by over 15,000 organizations around the world, Microsoft Dynamics AX is Microsoft’s next generation Enterprise Resource Planning (ERP) software solution. Through its integrated functionality for Financial Management, Project Management & Accounting, Customer Relationship Management, Human Resource Management, and Supply Chain Management, Microsoft Dynamics AX is capable of helping professional services organizations manage their finances, projects, clients, and resources all in a single easy-to-use system.

As explained in the case study, Computer Aid has realized the following benefits through the implementation of Microsoft Dynamics AX:

  • Their billing cycle time was reduced by 50%, resulting in acceleration of cash flow.
  • Their delinquent timesheets were reduced to less than 1% of all timesheets collected, resulting in improved visibility of project costs and budgets.
  • IT support costs were reduced by over $400,000 per year, resulting in a lower ongoing Total Cost of Ownership (TCO) of their IT systems.
  • A self-service business intelligence model was deployed using data cubes and Excel PowerPivot, providing enhanced reporting and analysis capabilities to key employees and eliminating 250 spreadsheets that were manually updated for reporting purposes.

“Computer Aid has been a fantastic organization to work with,” explained Rita Clinton, US Country Manager for “They have a strong internal team that was really dedicated to making this project a success. We’re proud of what we helped them accomplish and look forward to continuing a long-term relationship between our organizations.”


Specializing in the professional services industries, provides global solutions and consulting services around Microsoft’s Dynamics™ AX ERP software system. Established in 1990, has “Centers of Excellence” in North America, Europe, Africa, Asia-Pacific and Latin America, offering local expertise combined with global reach. boasts one of the world’s largest teams of Certified Dynamics AX resources.