Microsoft Dynamics Project Service Automation for IT Hardware & Software Companies
IT hardware and software providers are unique in many ways. The need to constantly innovate in order to stay ahead of the competition, managing multiple diverse and complex revenue streams, and providing complementary services and support that differentiate your offering are critical to the long-term success of these organizations.
The embedded services operations within these businesses can have unique needs relative to the rest of the organization. Having the ability to quickly build professional services estimates, manage project implementation tasks and deliverables, and integrate billing information with the rest of the client’s contract items are important aspects of maximizing customer satisfaction.
To address these challenges, Microsoft Dynamics 365 Project Service Automation extends the core Dynamics CRM platform to provide a modern and innovative system of engagement for professional services sales, delivery, resourcing, and billing.