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Go beyond
just support

Enjoy seamless business continuity, up-to-date systems, and access to round-the-clock technical expertise for all your Microsoft Dynamics 365 needs.

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Get to the root cause of issues

The traditional break-fix model was effective on-premises. But in the cloud, where your Microsoft Dynamics 365 applications are regularly updated, this reactive approach just isn’t good enough. It might impact business continuity, lead to significant downtime, and pose unnecessary risks.

With our Dynamics 365 managed services, you can switch to a highly proactive approach that addresses the root cause of issues, ensuring seamless operations.

A truly client-centric approach

Choose sa.global as your Dynamics 365 managed services partner to experience the best of our global presence and local expertise. We customize our Dynamics 365 managed services to support your unique needs, guaranteeing continuous availability and excellence in every interaction.

sa.global - Global Dynamics 365 managed services partner

Support focused on “why”

We go beyond the surface to pinpoint your challenges, identify root causes, and deliver comprehensive support.

Changes focused on “how”

Through out-of-the-box functionalities and enhancements, we customize Dynamics 365 to meet your specific needs.

Maintenance focused on “when”

By proactively planning for known system needs and risks, we ensure minimal disruption and continuous availability.

Future scalability focused on “what”

Keeping pace with the evolution of Dynamics 365, we offer expert advisory to help align your product roadmaps with business goals.

Minimize reliance on IT support

By targeting root causes, our managed services amplify impact and reduce reliance on standard IT support for Dynamics 365.

This empowers your IT teams to focus on strategic initiatives, while we drive measurable outcomes through ongoing value enhancements.

IT support for Dynamics 365

We’ve got this!

Our services are crafted to offer you peace of mind. Focus on your core business goals while we take care of managing your critical business management systems.

Minimize day to day operational challenges

Avoid unplanned maintenance, downtimes,
and disruptions.

React quicky to changing market needs and improve time to value.

Stay ahead by adopting product advancements with greater agility.

Leading businesses scale with us

Our clients see us as a key partner in their journey to excellence in the Microsoft business cloud.

London, UK

50,000

20+ countries

2016
Microsoft partner

Internal challenges

  • The partnership with their former Microsoft partner was floundering
  • Internal product expertise was limited for its global scale
  • There was a lack of alignment between Microsoft solutions and business objectives

2018

Transformation with sa.global

  • Upgraded to Dynamics 365 successfully
  • Executed a technology-driven finance transformation across the organization

2020
Dynamics 365 rollout

Global expansion
and efficiency

  • Successfully rolled out Dynamics 365 to 15+ countries
  • Utilized technology advisory services from sa.global
  • Incorporated development and test automation
  • Launched 24x5 Global Managed Services, with P1 24x7 support

2021
24x7 operations

Continuous improvement and success

  • Achieved a seamless transition to 24x7 operations
  • Successfully executed the largest operations (US) go-live
  • Acquired actionable insights from global reporting
  • Implemented continuous improvements

Sweden

3,400+

20+ countries

2015

Outdated systems and performance issues

  • Systems were burdened by integrations and country-specific customizations
  • The Dynamics AX solution was nearing its end of life
  • Technical and infrastructure issues were impacting system performance

2016

Global success with sa.global’s managed services

  • Successfully implemented Microsoft Dynamics AX 2012
  • Completed implementation in 35 legal entities across 27 countries in 9 months
  • Leveraged Managed Services for Microsoft Dynamics
AX 2012

2022

Modernization and standardization

  • Successfully migrated to Microsoft Dynamics 365
  • Established an internal framework to harmonize and standardize processes
  • Incorporated development and test automation
  • Leveraged Managed Services for Dynamics 365 after each rollout

2023

Continued progress

  • Successfully completed phased rollouts in multiple locations around the world
  • Received extensions for security updates for units using Dynamics AX 2012
  • Acquired actionable insights from global reporting
  • Received advisory for decommissioning of Dynamics AX 2012

Netherlands

200

2+ countries

2017

Legacy system challenges

  • The Dynamics AX solution was nearing its end of life
  • Technical and infrastructure issues were impacting productivity

2018

Modernization with sa.global's managed services

  • Upgraded from Microsoft Dynamics AX 2012 to Dynamics 365
  • Integrated Docentric, local tax reporting solutions and independent bank integration solutions

London, UK

50,000

20+ countries

2016

Problems faced

  • The partnership with their former Microsoft partner was floundering
  • Internal product expertise was limited for its global scale
  • There was a lack of alignment between Microsoft solutions and business objectives
2017-18

Highlights with sa.global

  • Successfully upgraded to Microsoft Dynamics 365
  • Executed a technology-driven finance transformation across the organization   
2019-20

Highlights with sa.global

  • Successfully rolled out Dynamics 365 to 15+ countries
  • Utilized technology advisory services from sa.global
  • Incorporated development and test automation
  • Launched 24/5 Global Managed Services, with P1 24/7 support
2021

Highlights with sa.global

  • Achieved a seamless transition to 24/7 operations
  • Successfully executed the largest operations (US) go-live
  • Acquired actionable insights from global reporting
  • Implemented continuous improvements
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Sweden

3,400+

20+ countries

2015

Problems faced

  • Systems were burdened by integrations and country-specific customizations
  • The Dynamics AX solution was nearing its end of life
  • Technical and infrastructure issues were impacting system performance
2015-16

Highlights with sa.global

  • Successfully implemented Microsoft Dynamics AX 2012
  • Completed implementation in 35 legal entities across 27 countries in 9 months
  • Leveraged Managed Services for Microsoft Dynamics AX 2012
2021-22

Highlights with sa.global

  • Successfully migrated to Microsoft Dynamics 365
  • Established 'The Quant Way' to harmonize and standardize processes
  • Leveraged Managed Services for Dynamics 365 after each rollout
2023

Highlights with sa.global

  • Successfully completed phased rollouts in multiple locations around the world
  • Received extensions for security updates for units using Dynamics AX 2012
  • Received advisory for the decommissioning of AX2012
Previous slide
Next slide

Netherlands

200

2+ countries

2018

Problems faced

  • The Dynamics AX solution was nearing its end of life
  • Technical and infrastructure issues were impacting productivity
2018 -

Highlights with sa.global

  • Upgraded from Microsoft Dynamics AX 2012 to Dynamics 365
  • Integrated Docentric, local tax reporting solutions and independent bank integration solutions
  • Progressively digitizing, streamlining, and automating all operations through continuous enhancements
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