Microsoft Dynamics 365 Customer Engagement

A single suite of solutions to enhance client engagement and experience

Give your sales team the winning edge. Download the eBook

Elevate customer experiences with Microsoft Dynamics 365 Marketing. Download the eBook

Our numbers do the talking for us

350+ Years of cumulative experience across our Dynamics CRM team
60+ Consultants dedicated to delivering on CRM systems
9 Average number of years of Dynamics CRM experience of our consultants
300+ Dynamics CRM clients supported worldwide

Build better client relationships with
Dynamics 365 Customer Engagement

Microsoft Dynamics 365 CE (formerly known as Dynamics 365 CRM) is an integrated suite that brings together various CE capabilities – Microsoft Dynamics 365 Sales, Marketing, Customer Service, Field Service, and Project Operations – on a single platform. Having these systems connected enables you to connect your client data to help you build relationships, improve client engagement, and increase productivity. Having a holistic view of your client data allows you to know your clients better, anticipate their journey, personalize your engagements with them, and exceed their needs.

We, at sa.global, are a CRM implementation partner that can help you transform the way you do business and engage with clients. Our certified Dynamics 365 CE experts will ensure you have the CRM tools you need on one platform so you can provide the best client experience possible.

Benefits of Microsoft Dynamics 365 CE

Dynamics 365 CRM Benefits - A single source of information about contacts, leads, and clients
A single source of information about contacts, leads, and clients
Dynamics 365 CRM Benefits - Data and analytics to prioritize leads and opportunities
Data and analytics to prioritize leads and opportunities
Dynamics 365 CRM Benefits - Enhanced client experience with insights into clients and their needs
Enhanced client experience with insights into clients and their needs
Dynamics 365 CRM Benefits - Personalize communications, sales offers, and services
Personalize communications, sales offers, and services
Dynamics 365 CRM Benefits – It helps you connect with clients anytime, anywhere, from any device
A cloud-based solution that helps you connect with clients anytime, anywhere, from any device
Dynamics 365 CRM Benefits – Quicker decisions with insights into client interactions
Quicker decisions with insights into client interactions
Dynamics 365 CRM Benefits - A consistent experience across the buying process
A consistent experience across the buying process
Dynamics 365 CRM Benefits - Enhanced team efficiency and productivity
Enhanced team efficiency and productivity
Dynamics 365 CRM Benefits - Integration with Microsoft 365 and Power BI
Integration with other Microsoft products like Microsoft 365 and Power BI

Microsoft Dynamics 365 Customer Engagement modules

Dynamics 365 CRM Modules - Dynamics 365 Sales

Microsoft Dynamics 365 Sales

Equip your sales team with information to manage the sales cycle from lead capture to closing the opportunity. Microsoft Dynamics 365 Sales centralizes client data; complemented by business intelligence, it delivers actionable insights to create a seamless, responsive, personalized sales experience.
 

Navigate the realities of modern selling.

Dynamics 365 CRM Modules - Dynamics 365 Marketing

Microsoft Dynamics 365 Marketing

Align your marketing activities with your sales goals. With Microsoft Dynamics 365 Marketing, you can prioritize leads with lead scoring models, use AI-driven insights for targeted campaigns, and generate multi-channel marketing campaigns. Create personalized nurture journeys to engage and build long-term relationships with clients.

Deliver relevant content in the right channel.

Dynamics 365 CRM Modules - Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service

Empower your teams to deliver omni-channel engagement and speedily resolve queries. Microsoft Dynamics 365 Customer Service enables businesses to deliver faster, client-centric support with visibility into operations and performance with access to easy-to-use dashboards and in-depth analysis reports.

Deliver always on customer service anytime, anywhere.

Dynamics 365 CRM Modules - Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service

Accelerate your field service delivery with predictive maintenance and connected data insights. With Microsoft Dynamics 365 Field Service, you can respond quickly with full visibility into service history, assets, maintenance records, SLAs, etc. Empower your technicians with the right tools at the right time to drive proactive service.
 

Dynamics 365 CRM Modules - Dynamics 365 Project Operations

Microsoft Dynamics 365 Project Operations

Empower your teams to win more bids with better contract management, more accurate project quotes, forecasting, estimation, and scope. Microsoft Dynamics 365 Project Operations gives you visibility into key operations like opportunity management, resource optimization and utilization, project planning and billing, allowing for a seamless project flow.

Win more deals with better deal management.

Upgrade your Dynamics CRM system faster with our
CRM Scanner.

Dynamics 365 CRM implementation: Client success stories

COOP, a life planning firm, expanded its business by 150% and brought products to market much more quickly, with an integrated Microsoft Dynamics 365 CRM system.

Read the full story >>>

IT firm Logicalis connected people, information, and processes with Microsoft Dynamics 365 CRM. The firm can now better manage their sales pipeline and efficiently track client requests.

Read the full story >>>

Want to speak to a Dynamics 365 CE expert?

The power of Dynamics 365 Customer Engagement

Explore how Microsoft Dynamics 365 Sales enables your sales team to respond quickly, effectively, and accurately to build close and lasting client relationships.

Explore how Microsoft Dynamics 365 Sales enables your sales team to respond quickly, effectively, and accurately to build close and lasting client relationships.
 

Discover how Microsoft Dynamics 365 Marketing helps you win clients and earn loyalty with messages and experiences you provide at just the right moment

Discover how Microsoft Dynamics 365 Marketing helps you win clients and earn loyalty with messages and experiences you provide at just the right moment.
 

This eBook provides a blueprint for customer service leaders to achieve service excellence by focusing on omnichannel engagement, AI and real-time data, and automation.

This eBook provides a blueprint for customer service leaders to achieve service excellence by focusing on omnichannel engagement, AI and data, and automation.
 

Read this playbook to understand the adaptive project delivery lifecycle management approach and how it can help project-based organizations.

Read this playbook to understand the adaptive project delivery lifecycle management approach and how it can help project-based organizations.
 

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