• Microsoft Dynamics 365 Overview

    Microsoft Dynamics 365 Overview

    Cloud-based ERP and CRM applications to boost profits and reduce costs

    Contact Us

    Microsoft Dynamics 365 Overview

    Cloud-based ERP and CRM applications to boost profits and reduce costs

    Contact Us

Microsoft Dynamics 365 overview

Microsoft Dynamics 365 is an innovative cloud-based enterprise software solution that brings ERP, CRM, and supporting business applications together as one streamlined product for a modern, simple, and unified experience. By applying intelligence to all forms of data, it enables organizations to:

  • Engage customers and build relationships
    Build personalized experiences across all customer touchpoints - from consideration to purchase, by harnessing data and drawing actionable insights.
  • Empower employees
    Hire the best talent by leveraging intelligent data and provide them with familiar productivity tools, actionable insights, and mobile work options to get them to give their best.
  • Optimize operations
    Anticipate and manage business needs better with processes made more intelligent thanks to artificial intelligence, machine learning, and predictive analytics.
  • Transform products and services
    Use data as a strategic asset to identify new market opportunities, innovate new business models, automate processes, and shift from hindsight to foresight.

Microsoft Dynamics 365 solutions

Microsoft Dynamics 365 breaks down its various ERP and CRM functionalities into applications, which can be used individually or in seamless integration with others. It further provides various tools that help you do more with these applications. You have the flexibility to purchase these as and when you need them, either as individual business “solutions”, or as a bundle of apps known as a “plan”. Find below the various solutions on offer:

Speak to our expert    Explore Licensing Options

Microsoft Dynamics 365: Enterprises versus SME

While there is no one size fits all for ERP or CRM solutions, the requirements of companies can be broadly classified by their size. For instance, a SME (small and medium enterprise) would generally require lesser functionalities than a larger enterprise and have a comparatively smaller budget.
Therefore, SMEs may not purchase an expensive ERP/CRM solution, where a majority of the features would not be utilized. Similarly, large enterprises may not opt for a solution which lacks functionalities for the business.

Understanding these broad differences in requirements, the solutions have been categorized by SMEs and large enterprises.


Microsoft Dynamics 365 for Enterprises

Microsoft Dynamics 365 Finance

Microsoft Dynamics 365 Human Resources

Microsoft Dynamics 365 CE

Microsoft Dynamics 365 for SMEs

Microsoft Dynamics GP

Microsoft Dynamics 365 Business Central

Microsoft Dynamics NAV

Why choose sa.global

  • Microsoft Dynamics users


    Microsoft Dynamics users




    countries where we have implemented Microsoft Dynamics


    countries where we have implemented Microsoft Dynamics

    years of experience and focus towards Microsoft Dynamics


    years of experience and focus towards Microsoft Dynamics

    offices across 21


    offices across 21

    years of average employee consulting experience


    years of average employee consulting experience

    11 time Microsoft Partner
of the Year


    11 time Microsoft Partner
    of the Year

    1 of 9 Microsoft vetted ISV development centers


    1 of 9 Microsoft vetted ISV development centers

    • "sa.global has worked with Microsoft Dynamics 365 for many years, understands the opportunities and pitfalls of ERP implementations, and helped us see the best way to get through our Implementation.”

      Eric Reading
      Executive Vice President

    • "sa.global has been a great partner. They’ve consistently shown a high level of functional and technical expertise around
      Microsoft Dynamics 365, and have been very responsive to our needs."

      Jai Shankar
      Thruline Marketing

    • “sa.global did an excellent job of tailoring Microsoft Dynamics 365 to our company’s needs. They created a solution that saves us time and money and enables our team to coordinate our sales efforts quickly and more effectively than we could in the past.”

      Jared Delello
      Pricing Strategy Specialist
      Delta Star

    • With sa.global, you get access to several inhouse Microsoft Power Platform applications to boost your productivity. In addition, you can create new applications to suit your specific business needs by leveraging our skilled resources across DevOps, RPA, Artificial Intelligence, and Machine Learning among other platforms.

      sa.global Power Apps

      Enables easy entry of work time, allowing for real-time monitoring of employees

      Allows booking seats in office (conference rooms, etc), so there is no clash of space

      HR Onboarding
      Ensures remote working from Day 1 via virtual onboarding of new employees

      Simplifies the processing of otherwise complex approvals across business functions

    • Over the last 30 years, we have worked with hundreds of companies across industries and geographies. This has given us an in depth understanding of the challenges that each industry faces and how to address them. By leveraging this knowledge, we offer several industry-specific add-ons that act as out-of-the-box solutions to address challenges without the need for excessive and expensive customizations.



      projects360 Professional Services Organizations
      YAVEON ProLife Chemicals, Lubricants, Paint and Lacquers, Life Science and Pharmaceuticals
      AXtension Manufacturing
      FlexProperty Property Management

    sa.global services

    Our services portfolio enhances the value of your investments towards Microsoft solutions, helping you realize process efficiencies, improve workforce collaboration with custom applications, and manage routine business operations at scale through the expertise of our consultants. Our spectrum of services ranges from consulting and design customization to implementation and support.

    Read More


    • Enhance profits with real-time and predictive financial insights from Microsoft Dynamics 365 Finance

    • Transform your employee experience with Microsoft Dynamics 365 Human Resources

    • Podcast: Microsoft Dynamics 365 CRM

    • Introduction to Microsoft Dynamics 365 Marketing

    • Boost sales with Microsoft Dynamics 365 and Office 365

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