Microsoft Dynamics 365 Customer Engagement
A single suite of solutions to enhance client engagement and experience
Build better client relationships with
Dynamics 365 Customer Engagement
Microsoft Dynamics 365 CE (formerly known as Dynamics 365 CRM) is an integrated suite that brings together various CE capabilities – Microsoft Dynamics 365 Sales, Marketing, Customer Service, Field Service, and Project Operations – on a single platform. Having these systems connected enables you to connect your client data to help you build relationships, improve client engagement, and increase productivity. Having a holistic view of your client data allows you to know your clients better, anticipate their journey, personalize your engagements with them, and exceed their needs.
We, at sa.global, are a CRM implementation partner that can help you transform the way you do business and engage with clients. Our certified Dynamics 365 CE experts will ensure you have the CRM tools you need on one platform so you can provide the best client experience possible.
Benefits of Microsoft Dynamics 365 CE









Microsoft Dynamics 365 Customer Engagement modules

Microsoft Dynamics 365 Sales
Equip your sales team with information to manage the sales cycle from lead capture to closing the opportunity. Microsoft Dynamics 365 Sales centralizes client data; complemented by business intelligence, it delivers actionable insights to create a seamless, responsive, personalized sales experience.

Microsoft Dynamics 365 Marketing
Align your marketing activities with your sales goals. With Microsoft Dynamics 365 for Marketing, you can prioritize leads with lead scoring models, use AI-driven insights for targeted campaigns, and generate multi-channel marketing campaigns. Create personalized nurture journeys to engage and build long-term relationships with clients.

Microsoft Dynamics 365 Customer Service
Empower your teams to deliver omni-channel engagement and speedily resolve queries. Microsoft Dynamics 365 Customer Service enables businesses to deliver faster, client-centric support with visibility into operations and performance with access to easy-to-use dashboards and in-depth analysis reports.

Microsoft Dynamics 365 Field Service
Accelerate your field service delivery with predictive maintenance and connected data insights. With Microsoft Dynamics 365 Field Service, you can respond quickly with full visibility into service history, assets, maintenance records, SLAs, etc. Empower your technicians with the right tools at the right time to drive proactive service.

Microsoft Dynamics 365 Project Operations
Empower your teams to win more bids with better contract management, more accurate project quotes, forecasting, estimation, and scope. Microsoft Dynamics 365 Project Operations gives you visibility into key operations like opportunity management, resource optimization and utilization, project planning and billing, allowing for a seamless project flow.
Dynamics 365 CRM implementation: Client success stories
COOP, a life planning firm, expanded its business by 150% and brought products to market much more quickly, with an integrated Microsoft Dynamics 365 CRM system.
IT firm Logicalis connected people, information, and processes with Microsoft Dynamics 365 CRM. The firm can now better manage their sales pipeline and efficiently track client requests.