ERP and CRM platforms are considered the digital backbone of every organization. Hence, even a few hours of downtime can have a major impact on the overall operations of a business.
At sa.global, our Global Service Centers (GSCs) are strategically located across three major time zones
This ensures we are available 24/7/365 without the need to realign your business to time zones.
Our Managed Services offerings go beyond basic support. Our experience of over 30 years positions us to understand the importance of your business goals and align our services accordingly, helping you create value and boost your business performance. All in a way, to help you achieve your goals by leveraging these benefits:
Given that different businesses are at different stages of growth, sa.global has crafted three managed services plans, depending on whether you are currently looking to grow, strategize, or commit your business operations.
For companies on the path to accelerated growth with smaller user accounts and considerably lower volumes.
For companies on the path to accelerated growth with smaller user accounts and considerably lower volumes.
For organizations seeking greater insights into operations to allow them to strategize before moving ahead.
For organizations seeking greater insights into operations to allow them to strategize before moving ahead.
For larger well-established enterprises seeking a custom offering to meet specific requirements.
For larger well-established enterprises seeking a custom offering to meet specific requirements.
All the three plans cover the core tenets of application support required to maintain stability in your business operations with the option to choose any of the add-on support functions, to help improve your value from your platform.
While Lite and Pro plans are essentially the same, the differences are in the scope or extent of services provided. If neither of them would suit your requirements, you could opt for the Enterprise plan as it is a customizable offering, that can be developed to meet your specific requirements.
Here are the key differences:
Plan | Managed Essentials Lite | Managed Essentials Pro | Managed Enterprise |
---|---|---|---|
Key Business Users | upto 10 | upto 25 | As needed |
Dedicated Account Manager | Yes | Yes | Yes |
Coverage Hours | 8/5 (Mon to Fri, 8am to 5pm) | 24/7 | 24/7, or as needed |
Response Times | Critical Issues - 2 hours | Critical Issues - 1 hour | As per required service levels |
Default - 8 hours | Default - 4 hours | ||
Languages | English | English + Optional languages at additional costs | English + Optional languages at additional costs |
Our Managed Services are designed with differentiators that give us an edge over competition.