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Managed Services
Enhance business performance and optimize spends
Get instant support with our 24/7/365 coverage
We are here: 24/7/365
ERP and CRM platforms are considered the digital backbone of every organization. Hence, even a few hours of downtime can have a major impact on the overall operations of a business.
At sa.global, our Global Service Centers (GSCs) are strategically located across three major time zones
- Americas
- Europe, Middle East, and Africa
- APAC
This ensures we are available 24/7/365 without the need to realign your business to time zones.
Not just support but enhanced business performance
Our Managed Services offerings go beyond basic support. Our experience of over 30 years positions us to understand the importance of your business goals and align our services accordingly, helping you create value and boost your business performance. All in a way, to help you achieve your goals by leveraging these benefits:
Boost productivity
Boost productivity with 24/7 proactive and predictive monitoring of business functions/processes.
Empower IT teams
Empower IT teams by freeing up their time to work on strategic initiatives rather than on mundane support tasks.
Optimize spends
Optimize spends by reducing expenses to maintain an in-house support team, while adding value to other areas of your business.
Reduce expenses and risks
Reduce expenses and risks associated with downtime.
Improve business performance
Improve business performance with regular and on-time roll-out of new releases
sa.global plans: Grow, Strategize, Commit
Given that different businesses are at different stages of growth, sa.global has crafted three managed services plans, depending on whether you are currently looking to grow, strategize, or commit your business operations.
These are aptly named:
Managed Essentials Lite
For companies on the path to accelerated growth with smaller user accounts and considerably lower volumes.
Managed Essentials Lite
For companies on the path to accelerated growth with smaller user accounts and considerably lower volumes.
Managed Essentials Pro
For organizations seeking greater insights into operations to allow them to strategize before moving ahead.
Managed Essentials Pro
For organizations seeking greater insights into operations to allow them to strategize before moving ahead.
Managed Enterprise
For larger well-established enterprises seeking a custom offering to meet specific requirements.
Managed Enterprise
For larger well-established enterprises seeking a custom offering to meet specific requirements.
All the three plans cover the core tenets of application support required to maintain stability in your business operations with the option to choose any of the add-on support functions, to help improve your value from your platform.
Lite vs Pro vs Enterprise: Which plan should you choose
While Lite and Pro plans are essentially the same, the differences are in the scope or extent of services provided. If neither of them would suit your requirements, you could opt for the Enterprise plan as it is a customizable offering, that can be developed to meet your specific requirements.
Here are the key differences:
| Plan | Managed Essentials Lite | Managed Essentials Pro | Managed Enterprise |
|---|---|---|---|
| Key Business Users | upto 10 | upto 25 | As needed |
| Dedicated Account Manager | Yes | Yes | Yes |
| Coverage Hours | 8/5 (Mon to Fri, 8am to 5pm) | 24/7 | 24/7, or as needed |
| Response Times | Critical Issues - 2 hours | Critical Issues - 1 hour | As per required service levels |
| Default - 8 hours | Default - 4 hours | ||
| Languages | English | English + Optional languages at additional costs | English + Optional languages at additional costs |
How much would it cost?
sa.global Managed Services vs Competition
Our Managed Services are designed with differentiators that give us an edge over competition.
Extensive global touchpoints via GSC model
With 11 support centers spread intelligently across the globe, rest assured, you will have real-time access to our support executives, who speak your local language. This may be hard to find with any other managed services companies.
Greater support coverage
A single source for all services
Extensive expertise and experience
Direct access to Microsoft engineers
Dedicated account managers
Quick response time
Why sa.global
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11 time Microsoft Partner of the Year winner
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Implemented Microsoft Dynamics in 80 countries
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Present in 25 countries across six continents
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30+ years of experience in the Microsoft platform
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1 of 10 Microsoft vetted ISV development centers
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400+ Pre-built test case repository to accelerate
time-to-value
time-to-value
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Over 500,000 Microsoft Dynamics users supported worldwide
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11 Global support centers across Asia, EMEA and Americas delivering 24/7 support
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Discover how our Managed Services can help you realize a better ROI from your Microsoft business platform
