Managed Services
Enhance business performance and optimize spends
We are here: 24/7/365
ERP and CRM platforms are considered the digital backbone of every organization. Hence, even a few hours of downtime can have a major impact on the overall operations of a business.
At sa.global, our Global Service Centers (GSCs) are strategically located across three major time zones
- Americas
- Europe, Middle East, and Africa
- APAC
This ensures we are available 24/7/365 without the need to realign your business to time zones.
Not just support but enhanced business performance
Our Managed Services offerings go beyond basic support. Our experience of over 30 years positions us to understand the importance of your business goals and align our services accordingly, helping you create value and boost your business performance. All in a way, to help you achieve your goals by leveraging these benefits:
Boost productivity
Empower IT teams
Optimize spends
Reduce expenses and risks
Improve business performance
sa.global plans: Grow, Strategize, Commit
Given that different businesses are at different stages of growth, sa.global has crafted three managed services plans, depending on whether you are currently looking to grow, strategize, or commit your business operations.
These are aptly named:
Managed Essentials Lite
For companies on the path to accelerated growth with smaller user accounts and considerably lower volumes.
Managed Essentials Lite
For companies on the path to accelerated growth with smaller user accounts and considerably lower volumes.
Managed Essentials Pro
For organizations seeking greater insights into operations to allow them to strategize before moving ahead.
Managed Essentials Pro
For organizations seeking greater insights into operations to allow them to strategize before moving ahead.
Managed Enterprise
For larger well-established enterprises seeking a custom offering to meet specific requirements.
Managed Enterprise
For larger well-established enterprises seeking a custom offering to meet specific requirements.
All the three plans cover the core tenets of application support required to maintain stability in your business operations with the option to choose any of the add-on support functions, to help improve your value from your platform.

Lite vs Pro vs Enterprise: Which plan should you choose
While Lite and Pro plans are essentially the same, the differences are in the scope or extent of services provided. If neither of them would suit your requirements, you could opt for the Enterprise plan as it is a customizable offering, that can be developed to meet your specific requirements.
Here are the key differences:
Plan | Managed Essentials Lite | Managed Essentials Pro | Managed Enterprise |
---|---|---|---|
Key Business Users | upto 10 | upto 25 | As needed |
Dedicated Account Manager | Yes | Yes | Yes |
Coverage Hours | 8x5 | 24x7x365 | 24x7x365 |
Response Times | Critical Issues - 2 hours | Critical Issues - 1 hour | As per required service levels |
Default - 8 hours | Default - 4 hours | ||
Languages | English | English + Optional languages at additional costs | English + Optional languages at additional costs |
sa.global Managed Services vs Competition
Our Managed Services are designed with differentiators that give us an edge over competition.
Why sa.global
time-to-value
Library
