Today everyone and everything is always connected. Customers are more empowered than ever. They expect to engage with your brand on their terms. Customer experience is quickly overtaking price and product as the number one differentiator. Digitally transformed organizations that can resolve customer issues quickly and painlessly through any channel and on any device will set themselves apart. Intelligent customer service increases brand loyalty through effortless customer interactions. Microsoft Dynamics 365 for Customer Service enables organizations to engage customers, empower agents, and find new ways to add value in the new service economy.
Enable end-to-end customer services across assisted service, self-help, and on-site services
Utilize support portals to deliver up-to-date and personalized answers, as well as connect with peers and subject matter experts
Track customer service cases through the full customer service cycle, from registration to resolution, to maintain a 360-degree view of your customer
Route service incidents to the appropriate personnel for action through rules-based workflows and support queues
Build and manage knowledge bases to expedite support answers and share experiences both internally and externally
Leverage embedded reports and analytics to help identify trends, anticipate opportunities and gain insights using rich analytics
Quickly view presence indicators and initiate calls, emails, or IMs with customer service colleagues through Skype for Business integration