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Microsoft Dynamics 365 Overview

Cloud-based ERP and CRM applications to boost profits and reduce costs

Microsoft Dynamics 365 overview

Microsoft Dynamics 365 is an innovative cloud-based enterprise software solution that brings ERPCRM, and supporting business applications together as one streamlined product for a modern, simple, and unified experience. By applying intelligence to all forms of data, it enables organizations to:

Build personalized experiences across all client touchpoints – from consideration to purchase, by harnessing data and drawing actionable insights.

Hire the best talent by leveraging intelligent data and provide them with familiar productivity tools, actionable insights, and mobile work options to get them to give their best.

Anticipate and manage business needs better with processes made more intelligent thanks to artificial intelligence, machine learning, and predictive analytics.

Use data as a strategic asset to identify new market opportunities, innovate new business models, automate processes, and shift from hindsight to foresight.

Microsoft Dynamics 365 applications

Microsoft Dynamics 365 breaks down its various ERP and CRM functionalities into applications or modules, which can be used individually or in seamless integration with others. It further provides various tools that help you do more with these applications. You have the flexibility to purchase these components as and when you need them, either as individual business “solutions”, or as a bundle of apps known as a “plan”. Find below an overview of the various applications on offer:

Microsoft Dynamics 365: Enterprises versus SMEs

While there is no one size fits all for ERP or CRM solutions, the requirements of companies can be broadly classified by their size. For instance, a SME (small and medium enterprise) would generally require lesser functionalities than a larger enterprise and have a comparatively smaller budget.

Therefore, SMEs may not purchase an expensive ERP/CRM solution, where a majority of the features would not be utilized. Similarly, large enterprises may not opt for a solution which lacks functionalities for the business.

Understanding these broad differences in requirements, the solutions have been categorized by SMEs and large enterprises. services

Our services portfolio enhances the value of your investments in Microsoft solutions, helping you realize process efficiencies, improve workforce collaboration with custom applications, and manage routine business operations at scale through the expertise of our consultants. Our Dynamics 365 Consultants offer a spectrum of services ranging from consulting and design customization to implementation and support.

Consulting Services

Migration Services

Implementation Services

Development Services

Managed Services




Dynamics 365 is a comprehensive business application platform from Microsoft that offers a variety of solutions depending on your needs. It can be used for:

  • Customer Relationship Management (CRM)
  • Enterprise Resource Planning (ERP)
  • Project management
  • Human Resources management
  • Supply chain management
  • Operations management
  • And much more! can help you identify the specific Dynamics 365 applications that are right for your business.

Actually, Dynamics 365 can be both! It offers a variety of CRM and ERP applications that can be used independently or integrated together. This allows you to choose the specific solutions that best fit your business needs.

Explore our Dynamics 365 Pricing and Licensing guide.

Yes, Microsoft Dynamics 365 is a cloud-based business solution (Software as a Service – SaaS). This means you can access your applications and data from anywhere with an internet connection, eliminating the need for on-premise hardware and software management.

Seamlessly migrate to Dynamics 365 on the cloud with

Microsoft Dynamics 365 offers a wide range of advantages for businesses, including:

  • Improved efficiency and productivity: Streamline processes, automate tasks, and gain real-time insights to optimize your operations.
  • Enhanced customer relationships: Build stronger relationships with a unified view of your customers and improved communication tools.
  • Better decision making: Gain data-driven insights to make informed choices across your organization.
  • Increased scalability and flexibility: Easily adapt to changing business needs with a scalable and modular platform.

These are just a few of the many advantages of Dynamics 365. Speak with our expert today to learn more!

Yes! Dynamics 365 offers mobile apps for various functionalities, allowing you to access your data and manage tasks from virtually anywhere on your phone or tablet.

Yes, offers Dynamics 365 implementation services. Our proven ACCelerate methodology streamlines the process using Dynamics 365 implementation best practices. This ensures faster time to value, reduced risk, and improved ROI. Speak to our expert today to learn more!