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Microsoft Dynamics 365 Customer Insights

Enhance customer engagement with Microsoft Dynamics 365 Customer Insights (formerly Dynamics 365 Marketing)

Microsoft Dynamics 365 Customer Insights

Discover how, a trusted partner, can help you leverage Microsoft Dynamics 365 Customer Insights for marketing to elevate your marketing strategy and drive business growth.

Our expertise in implementation and integration ensures you make the most of the powerful tools provided by this marketing automation software. By helping you leverage its advanced features, comprehensive modules, and user-friendly app interface, we help you maximize the potential of your marketing efforts.

Accelerate your business transformation with our industry solutions built on Microsoft Dynamics 365.

Go beyond marketing with Microsoft Dynamics 365 Customer Insights

Gain a comprehensive view of your customers by unifying data and leveraging AI. Create personalized experiences, optimize engagement across channels, and nurture leads seamlessly. Boost productivity with faster insights and simplified audience targeting, improving the effectiveness of your marketing activities.

Microsoft Dynamics 365 Marketing How it works?

Discover the power of Microsoft Dynamics 365 Customer Insights

  • See the whole picture: Combine transactional, demographic, and behavioral data using AI-powered identity management to truly understand your customers.
  • Enrich your data, predict their needs: Add various data sources, including proprietary information, to customer profiles and use AI models to predict future behavior.
  • Discover new customer groups: Create fresh segments or find new audiences with AI recommendations that are regularly updated with the latest data.
  • Respect privacy, gain trust: Include consent information during data unification with automatic updates to meet privacy and security regulations.
  • Craft real-time journeys: Create contextually relevant customer experiences across channels and optimize them through A/B testing.
  • Provide tailored experiences with AI: Deliver timely messages tailored to each customer using AI-driven channel selection.
  • Automate lead nurturing and sharing: Automatically pass scored, qualified leads to sellers and track pipeline success with prebuilt analytics dashboards.
  • Engage customers across channels: Connect with customers using prebuilt digital channels such as text, email, and push notifications, and seamlessly incorporate custom channels.
  • Gain insights swiftly: Uncover and grasp customer attributes promptly with individual profile summaries using Copilot.
  • Streamline audience targeting: Outline your target segments to Copilot and efficiently construct, review, and adjust customer segments.
  • Quickly customize content: Produce tailored content, headlines, branded emails, and engaging images for any segment with Copilot.
  • Simplify journey creation: Define your business goals, target audience, and desired flows using Copilot to streamline journey creation.
The advantages of Microsoft Dynamics 365 CE for sales and marketing client speak


Microsoft Dynamics 365 Marketing is a comprehensive marketing automation software for B2B oragnizations and small businesses. It combines CRM and marketing automation platforms to help organizations create and manage campaigns, generate leads, and nurture customer relationships effectively.

The cost of Dynamics 365 Marketing varies based on your organization’s needs and the features you require. For detailed information on Dynamics 365 Marketing pricing and licensing options, refer to the licensing guide.

For more details, speak to our expert today!

Segments in Dynamics 365 Marketing are specific groups of contacts that you can target for your marketing campaigns. These segments can be defined based on various criteria such as demographics, behavior, or engagement levels, allowing for personalized and effective marketing strategies.