Microsoft Dynamics 365 offers unmatched flexibility by componentizing key business process areas into workloads, also known as applications. Each of these applications are based on proven, best-in-class Microsoft Dynamics ERP and Microsoft Dynamics CRM functionality deployed by thousands of leading organizations around the world.
Microsoft Dynamics AX ERP is now the Dynamics 365 Finance and Operations solution, which includes Financials, Projects, Supply Chain, and Human Capital Management capabilities.
Microsoft Dynamics CRM has been componentized into the following solutions: Sales, Marketing, and Customer Service, along with the acquired Field Service solution (FieldOne acquisition) and newly developed Project Service Automation solution.
PowerApps and Flow are new Microsoft tools that leverage the common data model to enable unique opportunities to deploy apps, workflows, and automated processes across your customer engagement, operations, productivity, and collaboration tools (Office 365).
In today’s professional services organizations, talent and intellectual capital are a primary source of competitive advantage. With talent playing such a critical role, services firms require a holistic approach towards attracting, engaging and growing their human capital. Unfortunately, most HR departments use disconnected systems with limited reporting and analytics capabilities, preventing HR leaders from gaining the insights they need to strategically attain, empower, and optimize their talent.
Microsoft Dynamics 365 Talent helps organizations digitally transform their HR function by placing people at the center of a mobile, cloud-based HCM solution.
To build customer loyalty and increase sales, today’s organizations are faced with sorting through an endless amount of data to understand customer behavior and deliver relevant and differentiated products and services. In today’s highly competitive environment, identifying and disseminating critical customer insights to key stakeholders within your organization can be the difference between success and failure.
The Common Data Model (CDM) is a cloud-resident business database that was built on years of experience with Microsoft’s enterprise customers. The CDM aligns the data structure of Microsoft’s ERP and CRM applications (Dynamics 365) with the Office 365 productivity suite by providing hundreds of standard, shared business entities. The standardization and consistency of schema allows the creation of innovative applications and to automate business processes spanning the entire business process spectrum, from Dynamics 365 solutions, to Office 365 apps, to other apps within your organization that can be aligned with the CDM.