• Microsoft Dynamics CRM

    Life Planning Firm Expands Business by 150 Per Cent
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    Barry College Selects Microsoft Dynamics CRM and sa.global to Widen Participation and Drive Growth

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Microsoft Dynamics CRM 2016

  • Our picks of some of the top new features in CRM 2016 include:

    • SMS Marketing: As a modern mobile marketer, you can create powerful SMS campaigns as well as integrate SMS marketing in your multi-channel campaigns.
    • Social: With Microsoft Social Engagement, you can listen, analyse, and drive engagement all within Microsoft Dynamics CRM. Jump in and engage with your customers, reaching them in ways never before possible.
    • Mobile Offline Support: CRM 2016 Online users can now get a full offline experience with mobile apps. This provides the ability to get your work done even when there is interruption in connectivity and easily sync your work once your back online.
    • Excel Integration: Users can now view and analyse data in Excel, directly within CRM.
    • Document Generation: Users can easily generate a document with one-click from CRM using pre-defined Word and Excel templates.
    • Service Intelligence: An interactive Power BI dashboard, provides Customer Service Managers with an aggregate view of customer service performance.
  • Powerful tools allow you to tailor Microsoft Dynamics CRM to meet your unique business requirements. Dynamics CRM facilitates the delivery of rapid business value with an agile solution framework that can be easily tailored and configured. New features include:

    • Modern Web API: In CRM 2016 the web API leverages the most broadly adopted industry standards for protocol (HTTP and REST), security (OAuth 2), format (JSON), and exposes its rich set of data capabilities via open industry standard OData v4.
      This approach moves CRM from a .NET focused set of capabilities to being open to the wide variety of technology platforms that power our industry today.
    • Azure Machine Learning: This release introduces Machine Learning (ML) scenario based integration with Azure ML10 for product cross-sell recommendations and suggested knowledge articles with text analytics.
      Azure ML integration offers configuration experience and insights integrated into the CRM UI, removing the need for data scientists and understanding ML models.

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