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Microsoft Dynamics Managed Services
Beyond basic support
Managed Services vs. basic support: How are they different?
While there are many differences between the two, the primary difference is that basic support, also referred to as break fix support,
refers to fixing an issue after it has occurred, while Managed Services includes predicting a
possible disruption and taking proactive actions to remediate it.
Basic Support
- Can be availed in-house or be outsourced
- Ensures uptime of Dynamics applications
- Dynamics applications stay current and optimized
- Regular Microsoft updates
- Platform advisory services
- Guidance on Dynamics licensing
Kevin chicken fatback sirloin ball tip, flank meatloaf t-bone. Meatloaf shankle swine pancetta biltong capicola ham hock meatball. Shoulder bacon andouille ground round pancetta pastrami. Sirloin beef ribs tenderloin rump corned beef filet mignon capicola kielbasa drumstick chuck turducken beef t-bone ribeye. Pork loin ground round t-bone chuck beef ribs swine pastrami cow. Venison tenderloin drumstick, filet mignon salami jowl sausage shank hamburger meatball ribeye kevin tri-tip. Swine kielbasa tenderloin fatback pork shankle andouille, flank frankfurter jerky chicken tri-tip jowl leberkas.<br><br>Pancetta chicken pork belly beef cow kielbasa fatback sirloin biltong andouille bacon. Sirloin beef tenderloin porchetta, jerky tri-tip andouille sausage landjaeger shank bresaola short ribs tongue meatloaf fatback. Kielbasa pancetta shoulder tri-tip pastrami filet mignon ham corned beef prosciutto doner beef ribs. Doner sausage ham hock, shoulder sirloin pancetta boudin filet mignon chuck. Meatball ham hock beef, filet mignon tri-tip andouille venison ground round chuck turducken drumstick.
Managed Services
- Specialized services best provided by third-parties
- Ensures uptime of Dynamics applications
- Dynamics applications stay current and optimized
- Regular Microsoft updates
- Platform advisory services
- Guidance on Dynamics licensing
Stay up-to-date
Keep your applications current with the latest Microsoft features delivered through regular one version updates.
Manage cloud environments
Effectively manage your cloud environments (such as sandbox, test & production) with the right licenses and updates.
Optimize applications
Ensure optimal performance with customization of application-related extensions, connectors, etc. after every update.
Specialized advisory
Continuously improve your Microsoft Dynamics ecosystem, through advisory on capabilities, licensing and more.
Why go beyond basic support
For businesses running on Microsoft Dynamics ERP/CRM applications, sa.global Managed Services includes not just basic support essential for business continuity but additional services that help drive business performance.
Get the most from your Microsoft Dynamics applications
Being much wider in scope than the traditional break fix support, Managed Services, not only helps resolve your post implementation issues in Microsoft Dynamics ERP and CRM applications, but also helps drive continuous improvements in your Microsoft Dynamics ecosystem.
Empower IT teams
Free up IT team's time to work on strategic initiatives rather than on mundane support tasks
Enhance user experience
Improve performance
Lower OpEx spends
Boost agility
Scale with flexibility
Managed Services has evolved over time.
It is now a continuous-value-improvement offering.
Our Plans
sa.global offers four Managed Services plans, depending on your stage of growth
and scale of requirements. Choose the one that suits you best.
and scale of requirements. Choose the one that suits you best.
Microsoft Dynamics Support Plan
Managed
Direct
Basic break fix support, essential for business continuity.
Managed
Essentials Lite
Basic support & add-on services across a single location.
Managed
Essentials Pro
Support across locations with extended scope of add-on services.
Managed
Enterprise
Custom built-to-suit offering to meet specific business requirements.
Key differences to help find your ideal plan
| Direct | Essentials Lite | Essentials Pro | Managed Enterprise | |
|---|---|---|---|---|
| Key Business Users | Up to 5 | Up to 10 | Up to 25 | As needed |
| Account Manager | Escalation Level | Yes | Yes | Yes |
| Coverage Hours | 8x5 ( Local hours) | 8x5 ( Mon to Fri) | 24x7* | As needed |
| Advisory Hours | No | 120 per year | 180 per year | As needed |
| Minimum Commitment | 6 months | 12 months | 12 months | 24-60 months |
| Updates & Patches | No | Yes ( 2) | Yes (4) | Yes |
| Preventive Care Monitoring | No | Once every business day | Twice every business day | Twice every business day |
| Response Times | Best effort basis | Critical issues : 1 hour Default : 8 hours |
Critical issues : 1 hour Default : 4 hours |
As per required Service levels |
| Language | English, Local Languages | English | English + Optional languages at additional cost | Multiple Languages* |
| Delivery Teams | Local | Global | Global | Global & Local |
| Incident Logging & Tracking Tool | Provided by sa.global | Provided by sa.global | Provided by sa.global | Option : Provided by sa.global Or UseCustomer’s own |
| *Volumetrics | Reactive, fair use | Up to 10 tickets per month | Up to 20 tickets per month | Unpredictable, High |
*Subject to pre-defined SLAs
Find your ideal Managed Services plan in less than 60 seconds.
More reasons to choose us
Read more about our capabilities and how that can make a difference to your business.
Strategically located Global Service Centers
Dedicated account managers
Direct access to Microsoft engineers
Over 400 pre-built test cases
