• Microsoft Dynamics 365 for Customer Service

    Customer Service

    Deliver an elite level of service to every customer

    Contact us

    Customer Service

    Deliver an elite level of service to every customer

    Contact Us

Deliver consistently excellent and efficient customer care with Microsoft Dynamics 365 for Customer Service.

Every customer interaction matters in customer service. The Microsoft Dynamics 365 for Customer Service solution helps organizations Microsoft Dynamics 365 for Customer Service can help your firm maximize brand loyalty and improve the value you’re providing to clients by allowing them to engage on their terms, whether it’s through self-help, employee assisted, or on-site service.

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Great service is more important now than ever.

Today everyone and everything is always connected. Customers are more empowered than ever. They expect to engage with your brand on their terms. Customer experience is quickly overtaking price and product as the number one differentiator. Digitally transformed organizations that can resolve customer issues quickly and painlessly through any channel and on any device will set themselves apart. Intelligent customer service increases brand loyalty through effortless customer interactions. Microsoft Dynamics 365 for Customer Service enables organizations to engage customers, empower agents, and find new ways to add value in the new service economy.

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Microsoft Dynamics 365 Customer Service Features

Omni Channel Capabilities in Microsoft Dynamics 365 Customer Service

OMNI-CHANNEL
CAPABILITIES

Enable end-to-end customer services across assisted service, self-help, and on-site services

Self-Service and Communities in Microsoft Dynamics 365 Customer Service

SELF-SERVICE
AND COMMUNITIES

Utilize support portals to deliver up-to-date and personalized answers, as well as connect with peers and subject matter experts

Case and Interaction Management in in Microsoft Dynamics 365 Customer Service

CASE AND INTERACTION
MANAGEMENT

Track customer service cases through the full customer service cycle, from registration to resolution, to maintain a 360-degree view of your customer

Incident routing and queuing in Microsoft Dynamics 365 Customer Service

INCIDENT ROUTING
AND QUEUING

Route service incidents to the appropriate personnel for action through rules-based workflows and support queues

Knowledge-base management in Microsoft Dynamics 365 Customer Service

KNOWLEDGE-BASE
MANAGEMENT

Build and manage knowledge bases to expedite support answers and share experiences both internally and externally

Service intelligences in Microsoft Dynamics 365 Customer Service

SERVICE
INTELLIGENCES

Leverage embedded reports and analytics to help identify trends, anticipate opportunities and gain insights using rich analytics

Integrated Communications in Microsoft Dynamics 365 Customer Service

INTEGRATED
COMMUNICATIONS

Quickly view presence indicators and initiate calls, emails, or IMs with customer service colleagues through Skype for Business integration

Mobile Access in Microsoft Dynamics 365 Customer Service

MOBILE
ACCESS

Easily access and update key customer service information using cross-platform mobile apps

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Dynamics 365 Customer Service Pricing

Dynamics 365 for Customer Service Professional

Core customer service


€42.20
Per user/month

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Download Licensing Guide

Dynamics 365 for Customer Service Enterprise

Advanced customer service


€80.10
Per user/month

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Download Licensing Guide

Chat for Dynamics 365

Real-time engagement between customers and live agents

€50.60
per user/month
Requires Customer Service Enterprise

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Download Licensing Guide

 

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