• Microsoft Dynamics 365 for Field Service

    Field Service

    Empower the frontline of your service teams

    Contact us

    Dynamics 365 for Field Service

    Empower the frontline of your service teams

    Contact us

Maximize customer satisfaction and improve resource productivity for on-site installation, maintenance, and break/fix services with Dynamics 365 for Field Service.​

Microsoft Dynamics 365 for Field Service is an end-to-end solution that can help your organization manage complex service agreements, track assets and inventory, manage service orders, quickly identify and dispatch resources, and gain the intelligence needed to provide predictive and preventive service and support.

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Manage your mobile workforce With Microsoft Dynamics 365 for Field Service

Microsoft Dynamics 365 for Field Service makes it easier for organizations to manage a large workforce and deliver products and services directly to their customers locations. A focal point of field service is the interactive schedule board, here dispatchers can see and manage the work assigned to their workforce. They can see all field technicians with pictures and schedules either in a list view or a map view by hours, days, weeks or months. This makes it easy for dispatchers to respond to customer requests and get the most qualified technician for the job. You could automate and optimize scheduling process to dispatch the right technician and make sure to the get the maximum value out of your resources.

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Master your service request with smart field service capabilities

Improve operational efficiency and business outcomes with embedded IoT in  Dynamics 365 for Field Service

Improve operational
efficiency and
business outcomes with
embedded IoT

Leverage the power of IoT and enhance the service experience by detecting and diagnosing issue well in advance and then dispatch a technician only if needed.

Increase resource productivity and satisfaction in Dynamics 365 for Field Service

Increase
resource
productivity and
satisfaction

Automate service related operations and increase field resource utilization and employee satisfaction.

Improve effectiveness of service technicians in Dynamics 365 for Field Service

Improve
effectiveness
of service
technicians

Provide technicians with a 360-degree view of your customer and real-time support to improve resolution time.

Engage your customer at every level in Dynamics 365 for Field Service

Engage
your customer
at every
level

Ensure a positive and enriching experience at every level by providing your customer with self-service portals, proactive updates and technician tracking etc.


Microsoft Dynamics 365 Field Service Features

Service Agreements in Microsoft Dynamics 365 Field Service

SERVICE
AGREEMENTS

Capture customer information, SLAs, and recurring preventive maintenance schedules to ensure accurate service delivery

Asset Management in Microsoft Dynamics 365 Field Service

ASSET
MANAGEMENT

Manage and control customer service location and asset information to maintain a 360-degree view of service considerations and history

Inventory Management in Microsoft Dynamics 365 Field Service

INVENTORY
MANAGEMENT

Associate new clients and projects to a campaign code to track a return on your marketing investment manage service inventory, set re-order points, and track stock down to the truck level to drive efficiencies and response times

Campaign Reports in Microsoft Dynamics 365 Field Service

CAMPAIGN
REPORTS

Access standard reports to monitor and analyze marketing activities, including campaign activity status, campaign performance, and campaign comparisons.

Work Orders in Microsoft Dynamics 365 Field Service

WORK
ORDERS

Quickly generate work orders to dispatch field personnel to service locations

Scheduling and Dispatch in Microsoft Dynamics 365 Field Service

SCHEDULING
AND DISPATCH

Manage individuals, teams, and assets with a flexible drag-and-drop graphical schedule board and a shared resource pool with Dynamics 365 PSA

Resource Schedule Optimization in Microsoft Dynamics 365 Field Service

RESOURCE SCHEDULE
OPTIMIZATION

Optimize your service scheduling activities with intelligent scheduling, resource skills matching, automated routing, and step-by-step travel directions

Preventive Maintenance in Microsoft Dynamics 365 Field Service

PREVENTIVE
MAINTENANCE

Automatically generate recurring work orders to ensure that customer assets are properly maintained before issues occur

Customer Billing in Microsoft Dynamics 365 Field Service

CUSTOMER
BILLING

Quickly turn completed work orders into customer invoices for billing your chargeable work

Mobile Access in Microsoft Dynamics 365 Field Service

MOBILE
ACCESS

Easily access and update key customer service information using cross-platform mobile apps
Integrated Communications in Microsoft Dynamics 365 Field Service

INTEGRATED
COMMUNICATIONS

Ensure real-time communication and collaboration between customer service, dispatch, field agents, and customers via integration with Office 365 tools like Skype for Business

Service Intelligence in Microsoft Dynamics 365 Field Service

SERVICE
INTELLIGENCE

Leverage big data, IoT, machine learning, and embedded analytics to gain real-time visibility and predictive insights

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Dynamics 365 Field Service Pricing

Best Value


Customer Engagement Plan

Includes Field Service, Customer Service, Project Service Automation, and Sales


€97
per user/month

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Download Licensing Guide


Dynamics 365 Remote Assist




€54.80
per user/month

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Download Licensing Guide


Dynamics 365 for Field Service




€80.10
per user/month

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Download Licensing Guide

 

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Route des Avouillons 13, 1196 Gland, Switzerland

Glattbrugg (Switzerland)
Sägereistrasse 20, 8152 Glattbrugg, Switzerland

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