Microsoft Dynamics Managed Services

Beyond basic support

Managed Services is not one-size-fits-all.
Drive business performance with any of our 4 plans.

Managed Services vs. basic support: How are they different?

While there are many differences between the two, the primary difference is that basic support, also referred to as break fix support,
refers to fixing an issue after it has occurred, while Managed Services includes predicting a
possible disruption and taking proactive actions to remediate it.

Basic Support
  • Can be availed in-house or be outsourced
  • Ensures uptime of Dynamics applications
  • Dynamics applications stay current and optimized
  • Regular Microsoft updates
  • Platform advisory services
  • Guidance on Dynamics licensing
Managed Services
  • Specialized services best provided by third-parties
  • Ensures uptime of Dynamics applications
  • Dynamics applications stay current and optimized
  • Regular Microsoft updates
  • Platform advisory services
  • Guidance on Dynamics licensing
Stay up-to-date
Stay up-to-date
Keep your applications current with the latest Microsoft features delivered through regular one version updates.
Manage cloud environments
Manage cloud environments
Effectively manage your cloud environments (such as sandbox, test & production) with the right licenses and updates.
Optimize applications
Optimize applications
Ensure optimal performance with customization of application-related extensions, connectors, etc. after every update.
Specialized advisory
Specialized advisory
Continuously improve your Microsoft Dynamics ecosystem, through advisory on capabilities, licensing and more.

Why go beyond basic support

For businesses running on Microsoft Dynamics ERP/CRM applications, sa.global Managed Services includes not just basic support essential for business continuity but additional services that help drive business performance.

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