Microsoft Dynamics Managed Services

Beyond basic support

Managed Services vs. basic support: How are they different?

Ensuring the peak performance of your Microsoft business applications is critical for your business, more so when you have transitioned to the cloud. Traditional support is reactive in nature – you raise a ticket when there is an issue to be resolved and wait for it to be fixed. Compare that with Managed Services which is proactive, “always-on”, and constantly monitoring your environment to prevent any IT issues from disrupting business.

While basic break-fix support worked well for your on-prem solutions, being on the cloud means you need more!

Managed Services offers proactive, strategic guidance instead of just support tickets. With Managed Services, you can overcome the complexity of your Microsoft business applications, maintenance, and updates. The preventive care approach helps you identify potential threats and diagnose/ troubleshoot them before they even occur.

This is way beyond what basic break fix support offers!

Basic Support
  • Can be availed in-house or be outsourced
  • Ensures uptime of Dynamics applications
  • Dynamics applications stay current and optimized
  • Regular Microsoft updates
  • Platform advisory services
  • Guidance on Dynamics licensing
Managed Services
  • Specialized services best provided by third-parties
  • Ensures uptime of Dynamics applications
  • Dynamics applications stay current and optimized
  • Regular Microsoft updates
  • Platform advisory services
  • Guidance on Dynamics licensing

Why go beyond basic support

For businesses running on Microsoft Dynamics ERP/CRM applications, sa.global Managed Services includes not just basic support essential for business continuity but additional services that help drive business performance.

Stay up-to-date
Stay up-to-date
Keep your applications current with the latest Microsoft features delivered through regular one version updates.
Manage cloud environments
Manage cloud environments
Effectively manage your cloud environments (such as sandbox, test & production) with the right licenses and updates.
Optimize applications
Optimize applications
Ensure optimal performance with customization of application-related extensions, connectors, etc. after every update.
Specialized advisory
Specialized advisory
Continuously improve your Microsoft Dynamics ecosystem, through advisory on capabilities, licensing and more.

Get Started

Managed Services has evolved over time.
It is now a continuous-value-improvement offering.

Our Plans

sa.global offers four Managed Services plans, depending on your stage of growth
and scale of requirements. Choose the one that suits you best.
Microsoft Dynamics Support Plan
Microsoft Dynamics Support Plan

Managed

Direct
Basic break fix support, essential for business continuity.

Managed

Essentials Lite
Basic support & add-on services across a single location.

Managed

Essentials Pro
Support across locations with extended scope of add-on services.

Managed

Enterprise
Custom built-to-suit offering to meet specific business requirements.
Find your ideal Managed Services plan in less than 60 seconds.

Why choose sa.global’s Managed Services?

  • Access to strategically located Global Service Centers providing true 24/7/365 support
  • Extensive experience in Microsoft Dynamics functional and technical support
  • Dedicated account managers for faster response times
  • Direct access to Microsoft support engineers
  • Over 400 pre-built test cases to determine whether applications are working the way they should and producing the expected results

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