Beyond basic Microsoft Dynamics 365 support

Microsoft Dynamics
Managed Services

Download the brochure Why choose sa.global

Managed Services
versus basic support
4 plans for your
business needs
Find the plan to
suit your need
Managed Services
myths

Managed Services vs. basic support: How are they different?

Ensuring the peak performance of your Microsoft business applications is critical for your business, more so when you have transitioned to the cloud. Traditional Microsoft Dynamics 365 support is reactive in nature – you raise a ticket when there is an issue to be resolved and wait for it to be fixed. Compare that with Microsoft Dynamics Managed Services which is proactive, “always-on”, and constantly monitoring your environment to prevent any IT issues from disrupting business.

While basic break-fix support worked well for your on-prem solutions, being on the cloud means you need more!

Microsoft Dynamics Managed Services offers proactive, strategic guidance instead of just support tickets. With Managed Services, you can overcome the complexity of your Microsoft business applications, maintenance, and updates. The preventive care approach helps you identify potential threats and diagnose/ troubleshoot them before they even occur.

This is way beyond what basic break fix support offers!

Features	Basic Support	Managed Services
Can be availed in-house or outsourced	✓	✓
Ensures uptime of Dynamics applications	✓	✓
Specialized services such as environment and incident monitoring	x	✓
Suitable for cloud environments	x	✓
Dynamics applications stay current and optimized	x	✓
Regular Microsoft updates	x	✓
Platform advisory services	x	✓
Guidance on Dynamics licensing	x	✓
Dedicated account managers	x	✓
Access to Microsoft engineers for severe incidents	x	✓

Why choose sa.global’s Microsoft Dynamics Managed Services?

24x7x365 support through strategically located Global Service Centers

Extensive experience in Dynamics functional and technical support

Dedicated account managers for faster response times

Direct access to Microsoft support engineers

Over 400 pre-built test cases to accelerate and automate testing

Flexible resourcing model with the right skills and a focus on right shoring

Managed Services Plans from sa.global

sa.global offers four Managed Services plans for Microsoft Dynamics ERP/ CRM support, depending on your stage of growth and scale of requirements. Our plans suit businesses of all sizes. We also tailor our Managed Services offerings to suit the unique needs of your business while providing a consistent level of service. Our plans are designed to follow a global governance model and global coverage though our Global Service Centers (GSCs) that are strategically mapped across major time zones to provide 24x7x365 coverage.

Managed Direct

Basic break-fix support essential for business continuity

Managed Essentials Lite

Basic support and add-on services at a single location

Managed Essentials Pro

Extended version of Essentials Lite with 24x7 support/ multiple locations

Managed Enterprise

Custom-built to meet specific business requirements

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Find your ideal plan in less than 60 seconds

Take this assessment to find out the Managed Services Plan that would best suit your requirements. Whether you are a small organization or a large enterprise, whether you need day-to-day support or a more long-term oversight of your applications, our Managed Services Plans can help you reduce cost and enhance business performance.