Managed Services

Go beyond basic support

Ensure business continuity and drive performance

We are here: 24/7/365

ERP and CRM platforms are considered the digital backbone of every organization. Hence, even a few hours of downtime can have a major impact on the overall operations of a business.

At sa.global, our Global Service Centers (GSCs) are strategically located across three major time zones

  • Americas
  • Europe, Middle East, and Africa
  • APAC

This ensures we are available 24/7/365 without the need to realign your business to time zones.

Applications stay not just up, but current and optimized with Managed Services.

Get more than just business continuity

Our experience of over 30 years positions us to understand the importance of your business goals and align our services accordingly. This helps us to create value and drive several benefits for your business.

Empower IT teams
Empower IT teams
Free up IT team's time to work on strategic initiatives than on mundane support tickets
Lower OpEx spends
Lower OpEx spends
Reduce expenses (personnel,software etc.) required to maintain an internal support team
Enhance user experience
Enhance user experience
Resolve business challenges and meet objectives by improving SLA compliance
Boost agility
Boost agility
Adapt better to changing business needs facilitated through quick response times
Improve performance
Improve performance
Empower employees with new features from regular Microsoft One Version updates
Scale with flexibility
Scale with flexibility
Add or reduce the scope of services required as per your changing business requirements
There are several reasons to consider Managed Services.

Four Managed Services plans: To suit businesses of all sizes

sa.global’s Microsoft Dynamics Managed Services plans are crafted to meet businesses, depending on their stage of growth and scale of requirements.

Managed

Direct
Traditional break fix support (both functional and technical), for application stability.

Managed

Essentials Lite
Basic support and add-on services to keep applications up, current and optimized.

Managed

Essentials Pro
Extended version of Essentials Lite with 24x7 support across multiple locations.

Managed

Enterprise
Custom built-to-suit solution to meet specific business requirements.
Learn how our plans differ and choose the right one for you.

sa.global Managed Services vs Competition

Our Managed Services are designed with differentiators that give us an edge over competition.

Extensive global touchpoints via GSC model
With 3 Global Support Centers spread intelligently across the globe, rest assured, you will have real-time access to our support executives, who speak your local language. This may be hard to find with any other managed services companies.
Greater support coverage
A single source for all services
Extensive expertise and experience
Direct access to Microsoft engineers
Dedicated account managers
Quick response time

Why sa.global

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11 time Microsoft Partner of the Year winner
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Implemented Microsoft Dynamics in 80 countries
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Present in 25 countries across six continents
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31+ years of experience in the Microsoft platform
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1 of 10 Microsoft vetted ISV development centers
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800 employees across the globe and growing
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Over 500,000 Microsoft Dynamics users supported worldwide
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14 years is the average consulting experience per employee

Managed Services can help you realize a better ROI from your Microsoft business platform.

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